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This report identifies the big and surprisingly simple reasons that consumers aren’t returning to some brick-and-mortar stores, lays bare the financial and reputational consequences, and provides guidance on what retailers should be focusing on in the brick-and-mortar experience.
How a heritage retail brand embraces facilities technology to delight customers
Apparel and full-service restaurant chain automates day-to-day work orders to focus more on cost-savings and store experience
An FM Team Sleeps Better at Night by Replacing ‘Legacy Approach’ with Visibility and Accountability of Service Automation.
Retailer Improves Shopping Experience and Vendor Performance through More Responsive, Data-Driven Facilities Management.
Global Retailer Sees Increased Visibility, New Service Model, and Reduced Spend.
Equipment Wholesale and Distribution Chain Makes Strategic Use of FM Analytics to Increase Work Order Efficiency, Reduce Costs, and Improve Vendor Performance.
Cut Out Middlemen for Asset Management, Improve Operations and Increase Customer Satisfaction.
National Retail Chain Expands ServiceChannel Use Cases to Slash Costs and Streamline Operations across the Company
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