Past Webinars

You Will Learn:

  • How to measure the performance of your provider network
  • The savings and results possible from upgrading providers
  • How to overcome the usual obstacles to changing providers

Moderated by Chris Zach, Director of Product Marketing, ServiceChannel

Presenters

Mike Roberts
Mike Roberts VP Channel Partners ServiceChannel
Bashir Abdallah
Bashir Abdallah VP Product Management ServiceChannel
Replay Webinar

Less Work, Better Outcomes with ServiceChannel Managed

Tune in to our latest webinar to learn how you can start seeing better outcomes with less work by using ServiceChannel Managed, our new, collaborative facilities management as a service solution.

Presenters

Michael Sutherland
Michael Sutherland VP, Solutions Consulting ServiceChannel
Eric Blum
Eric Blum Manager, SMB and Mid-Market Sales ServiceChannel
Replay Webinar

How to Build Customer Loyalty Through Asset Management

Take an inside look at how Sam’s Club is driving customer loyalty through high performance store operations. Learn how visibility and automation across all assets is key to reducing downtime, which enhances the brand experience to keep customers coming back

Presenters

RJ Zanes
RJ Zanes Senior Director of Facilities Maintenance Sam's Club
Sid Shetty
Sid Shetty VP, Major Accounts ServiceChannel
Replay Webinar

A Step-by-Step Approach From Operations to Assets

With all the opportunities to modernize your facilities program, where should you begin? Hear about the journey at Tops Market from improving operational visibility and tracking provider performance to increasing asset uptime.

Presenters

Craig DeGroat
Craig DeGroat Maintenance Specialist Tops Market
Chris Zach
Chris Zach Senior Product Marketing Manager ServiceChannel
Replay Webinar

How EG Group Is Driving the Future of Food Retail in Europe

In two decades, EG Group has grown from one to over 6,000 convenience retail locations across Europe, North America, and Australia. Hear how they are transforming their facilities management approach to improve the customer experience and optimize spend.

Presenters

Mohammed Issa
Mohammed Issa Groups Ops Contracts Manager EG Group
Chris Zach
Chris Zach Senior Product Marketing Manager ServiceChannel
Replay Webinar

Achieving Sustainable, High-Performance Operations

The rising sustainability demands of consumers and regulations are challenging facilities teams to keep up. We’ll review practical, actionable steps for operating a greener facility footprint that are also better for business

Presenters

Mark Hawker
Mark Hawker Chief Engineer Anthesis Group
Grant Salisbury
Grant Salisbury Chief Marketing Officer ServiceChannel
Replay Webinar

How to Manage a Transition to Sustainable Refrigeration

The rising sustainability demands on the grocery industry are challenging facilities teams to keep up. See actionable steps for building a business case for and transitioning to a greener refrigeration footprint.

Presenters

Jonathan Tan
Jonathan Tan VP of Business Consulting Taper
Chris Zach
Chris Zach Senior Product Marketing Manager ServiceChannel
Replay Webinar

How to Keep Facilities Humming in a Tight Service Provider Market

The reopening economy underscores the growing need for qualified service technicians. See how you can use data to identify and nurture your top providers and find solid replacements for underperformers in an increasingly tight labor market.

Presenters

Edurne Jorda
Edurne Jorda VP of Provider Marketing ServiceChannel
Khaled Bitar
Khaled Bitar Head of Supply Operations ServiceChannel
Replay Webinar

How Grocery Industry Trends are Propelling Facilities Innovation

The grocery industry is evolving faster than ever to keep up with shopper preferences. Learn how Facilities leaders are dealing with key trends and innovating to ensure their stores are ready.

Presenters

Tom Buiocchi
Tom Buiocchi CEO Emeritus ServiceChannel
Replay Webinar

How Grocery Leaders are Modernizing their Facilities Programs

What does a best-in-class facilities program look like? Hear how top supermarket brands are maximizing performance of critical assets like refrigeration while freeing up operations staff to focus on customer service.

Presenters

Grant Salisbury
Grant Salisbury Chief Marketing Officer ServiceChannel
Chris Zach
Chris Zach Product Marketing Manager ServiceChannel
Mike Troy
Mike Troy Editorial Director Progressive Grocer
Replay Webinar

The Veggie Grill Success Story

Hear from Alex Gama, Director of Operations at Veggie Grill, on how his team fueled growth and savings by partnering with ServiceChannel to transform their facilities management program.

Presenters

Alex Gama
Alex Gama Director of Operations Veggie Grill
Nick Thadani
Nick Thadani Account Manager ServiceChannel
Replay Webinar

In this webinar, you’ll learn:

  • How to improve asset uptime with accurate location data
  • How to save time for staff, providers, and corporate with location mapping
  • How to accelerate repairs with streamlined communication

Presenters

Tom Buiocchi
Tom Buiocchi CEO ServiceChannel
Aaron Langguth
Aaron Langguth Facilities Manager Gibsons Restaurant Group
Will Longano
Will Longano Product Manager ServiceChannel
Replay Webinar

You’ll learn:

  • How to use new industry insights to evaluate your facilities’ spend and performance
  • What restaurants should be paying to keep assets and locations running
  • How new ways of benchmarking service providers can easily cut costs by 20%

Presenters

Khaled Bitar
Khaled Bitar Manager of Strategic Operations ServiceChannel
Mac McConnell
Mac McConnell VP, Marketing ServiceChannel
Replay Webinar

You’ll learn:

  • The most valuable applications of IoT in Facilities Management
  • How to leverage data from Smart Buildings and Assets to reduce costs
  • Actionable advice on how to realize the full potential of IoT

Presenters

Sean Hartnett
Sean Hartnett Industry Executive, Smart Buildings Microsoft
Leum Fahey
Leum Fahey Sr. Product Manager ServiceChannel
Replay Webinar

It’s a new era for Facilities Management. Join us and:

  • Celebrate how FM has risen to the challenges of 2020
  • See how ServiceChannel is adapting to serve you
  • Get a sneak peek into new innovations

Presenters

Tom Buiocchi
Tom Buiocchi CEO ServiceChannel
Vijay Ramakrishnan
Vijay Ramakrishnan Sr. Director of Product Marketing ServiceChannel
Replay Webinar

Capital assets are vital to serve guests and generate revenue. Learn about:

  • Best practices to asset management and life cycle optimization
  • Asset data that helps Love’s Travel Stops proactively reduce downtime
  • How Carmax saved over $200k with automatic warranty routing
  • Streamlining capital planning with the new Projects module

Presenters

Mark Franzen
Mark Franzen Sr. Manager, New Store Grand Openings CarMax
Lance Schmidt
Lance Schmidt Director of Facilities Maintenance Love’s Travel Stops
Leum Fahey
Leum Fahey Sr. Product Manager ServiceChannel
Chris Zach
Chris Zach Sr. Product Marketing Manager ServiceChannel
Replay Webinar

Need to do more while spending less? Our blueprint outlines:

  • What areas to focus on to capture the largest savings opportunities
  • Examples of cost savings your peers are achieving
  • Tools to identify and measure results to share with stakeholders

Presenters

Mike Roberts
Mike Roberts Director of Business Development ServiceChannel
Tiffany Santiago
Tiffany Santiago Manager, Commercial Customer Success Team ServiceChannel
Sid Shetty
Sid Shetty VP, Major Accounts ServiceChannel
Chris Zach
Chris Zach Sr. Product Marketing Manager ServiceChannel
Replay Webinar

Turn rich data into actionable insights for better outcomes. Learn about how:

  • Walmart is revolutionizing the shopping experience with advanced analytics on millions of scannable assets
  • RaceTrac leverages IoT connected devices reduce downtime and lower operating costs
  • The pioneers’ digital transformations help to improve manufacturer reliability across the industry

Presenters

Andrew Millest
Andrew Millest Sr. Director of Facilities Management Walmart
Brian Nay
Brian Nay Director of Field Services RaceTrac Petroleum
Replay Webinar

Extend the value of ServiceChannel beyond facilities. Learn about:

  • Various ways your peers are driving cost savings, brand image, and risk management
  • How the Louis Vuitton facilities team leverages data to be the company’s “hero” 
  • Unique use cases from departments such as Risk and Legal at The Cheesecake Factory

Presenters

Alan Donohoe
Alan Donohoe Director of Store Planning, Preservation Louis Vuitton
Toni Kelly
Toni Kelly Director of Development Accounting The Cheesecake Factory
Mike Rivisto
Mike Rivisto SVP Services and Customer Success ServiceChannel
Louis Leung
Louis Leung Product Marketing Manager ServiceChannel
Replay Webinar

Supercharge provider sourcing with the industry’s richest performance data. See how:

  • ServiceChannel can help you manage underperformers to get you better service while saving big
  • Save A Lot reduced costs by 45% and boosted provider reliability
  • The new Provider Search transforms the way you match with top performers

Presenters

Jackie Schmollinger
Jackie Schmollinger Facilities Manager Save A Lot
Bashir Abdallah
Bashir Abdallah VP Product Management ServiceChannel
Mike Roberts
Mike Roberts Director of Business Development ServiceChannel
Monica Albayaty
Monica Albayaty Director of Product Management ServiceChannel
Louis Leung
Louis Leung Product Marketing Manager ServiceChannel
Replay Webinar

From safety protocols to cost pressure, 2020 brought many new complexities. Learn:

  • How AMC solves these challenges with new ServiceChannel capabilities
  • What tools your peers are using to stay agile during the pandemic
  • How these tools can improve consistency and visibility in the future

Presenters

Franco Handlin
Franco Handlin Director of Facilities Support AMC Theatres
Zac Wolf
Zac Wolf Director of Product Management ServiceChannel
Vijay Ramakrishnan
Vijay Ramakrishnan Sr. Director of Product Marketing ServiceChannel
Replay Webinar

Get strategic with provider management. Learn about:

  • Best practices to drive provider performance improvement
  • High-impact automated controls and insights
  • Concrete tips for business reviews

Presenters

James Hemsarth
James Hemsarth Sr. Manager, ServiceChannel Managed ServiceChannel
Deb Millete
Deb Millete Director of Digital Facility Transformation ServiceChannel
Vijay Ramakrishnan
Vijay Ramakrishnan Sr. Director of Product Marketing ServiceChannel
Replay Webinar

Learn About:

  • Why saving 20+%  is easier than you think
  • Avoid the pitfalls of traditional approaches to sourcing & selecting providers
  • Step-by-step approach for assessing providers

Presenters

Todd Lutwak
Todd Lutwak SVP Marketplace Development ServiceChannel
Khaled Bitar
Khaled Bitar Manager, Strategic Provider Operations ServiceChannel
Replay Webinar

We’ll share expert advice, data insights, and three critical priorities for the new normal:

  • Managing health risks to keep locations safe and running
  • Controlling costs and reallocating budgets
  • Staying agile and keeping providers, operations, and facilities aligned

Presenters

Deb Millete
Deb Millete Director of Digital Facility Transformation ServiceChannel
Replay Webinar

We’ll be talking about:

  • Aligning FM and Operations teams for fast, coordinated response
  • Changing operating models to protect people, and how that impacts the FM team
  • Ensuring service providers can deliver, particularly on deep cleanings

Presenters

Deb Millette
Deb Millette Director of Digital Facility Transformation ServiceChannel
Replay Webinar

Learn About:

  • What are the Connected Devices that Impact your IoT Technology
  • IoT’s Impact on Multiple Industries
  • How IoT Can Lead to Better Customer Experience
  • Ways to Improve Your Organization’s Performance with IoT

Presenters

Mary Webber
Mary Webber Director Service Channel
Greg Montgomery
Greg Montgomery Chief Strategist Bloomberg
Replay Webinar