A program designed to give you the best outcomes with lower costs
That’s because we partner with you in taking care of your facilities. Our experts support your business in specific trades or regions where you want the most help, maximizing asset uptime and service provider performance. That way you can focus on taking care of your customers.
Real results from Tommy Bahama
It’s just one of me here in Facilities, but I have ServiceChannel. So I feel I have 20 people behind me helping me get this job done.
Sr Construction Project Manager,
|SLA met overall||56%||67%||20% ↑|
|First time||60%||64%||4% ↑|
|Median resolution time||4.9||2.9||41% ↓|
|Proposal submission time||2.9||2.1||28% ↓|
|SLA met non-regular hours||28%||61%||118% ↑|
|Median cost per invoice||$489||$347||29% ↓|
|Average cost per invoice||$1,003||$655||35% ↓|
The ServiceChannel Difference
Brokers/Outsourcers vs. ServiceChannel Managed
This program is a new approach to peak performance facilities management, completely different from the outsourced models on the market today.
|Costs & Incentives||
Layered costs and margin stacking
Incentivized to roll trucks for every issue
Rich data to manage providers, performance & cost
Systems designed to avoid dispatch (e.g. warranty)
Sustained reduction in spend
Low urgency/slow to dispatch
Relies on inexperienced call center
Leading automated workflow platform
1.5M work orders automated per month
Decline in manual touches
Minimal visibility or data
Weeks to get basic reports
Complete visibility of end-to-end data
4.8 billion data points added each year
Unlimited real-time metrics and reporting
Most processes happen in “black box”
No control of tech quality/ certificates
Granular configurable workflow controls
Compliance manager & visibility of techs on site
< 3 min
Time to enact new rules/policies
Selections not data-driven
Extensive use of low skill subs
Benchmarked against data from 125M work orders
Paid quickly and incentivized to perform
Improvement in resolution time
Join over 550 leading brands across industries and level up your facilities today.
We serve regional and national brands across retail, restaurant, grocery, convenience, fitness, healthcare and more. Talk to a ServiceChannel Managed Specialist today.
Built on the #1 Facilities Management Platform
ServiceChannel Managed is a collaborative model: for the trades or geos where you want support, our trade and industry experts plug in to deliver the best outcomes with lower costs. Your locations will be cared for by top service providers, sourced from our performance-based marketplace of over 80K providers.
For trades you want to keep in house, you’ll have access to the ServiceChannel platform; a data-driven, facilities source of truth that maximizes asset uptime and team productivity.
Learn more about the ServiceChannel approach to service provider selection.
ServiceChannel Customers Use Data for Big Savings
Whether it is warranty repairs, repair versus replace decisions, or general operations, data is the key to lowering facilities costs and improving outcomes.
Save A Lot Improves Quality and Cost with ServiceChannel Scout
Find out how Save A Lot improved their refrigeration service quality – and costs – by 45%!
Learn how we ensure great outcomes, performance and transparency in our facilities management program delivered as a turnkey solution.
Reach out for an introductory conversation if you have more than 10 locations in need of high performance repair and maintenance.