The easy way to achieve peak facilities performance, for wherever you need more help.
ServiceChannel Managed is a new, collaborative approach to facilities management. Together with you, we design a data-driven program for getting peak performance from your assets and providers. Our team helps with your daily operations, so you can focus on serving your customers and evolving your business.
We deliver best-in-class facilities management as a service, so you get peak performance with the agility to evolve.
We source the best providers from our Marketplace for every trade where you need support.
We monitor and coach providers to continuously improve their performance and cost effectiveness.
We communicate with providers and locations to complete work orders on time and at low cost.
We operate a preventive maintenance program to keep your assets and locations in top shape.
We facilitate all invoicing and payments with providers, without adding any hidden costs.
We review proposals and validate invoices so you pay only for the right work done the right way.
We manage all your data on the ServiceChannel Platform, so you have real-time visibility into spend, locations, and assets.
We deliver reporting and strategic advising to guide key business decisions.
Learn how you can start seeing better outcomes with less work by using ServiceChannel Managed, our new, collaborative facilities management as a service solution.
Leave the hard work to us. ServiceChannel Managed is the easy way to achieve peak performance at lower cost.
Roger Goldstein, Executive Director of Facilities and Energy at Panda Restaurant Group
This episode features an interview with Roger Goldstein, Executive Director of Facilities and Energy at Panda Restaurant Group. Roger directs facilities for more than 2,200 stores across the US.
On this episode, Roger joins us to talk about how he invests in experiences, accomplishes what Panda calls “ambience with pride,” and how facilities innovates together with operations.
Frequently Asked Questions about ServiceChannel Managed
ServiceChannel Managed is a suite of managed services that encompasses day-to-day facilities operations, provider sourcing, and network management.
Whereas the ServiceChannel Platform is software-as-a-service, ServiceChannel Managed is facilities management-as-a-service. Our team helps out with your workload when you’re understaffed, so you can expand your facilities footprint without scaling your headcount as you grow.
We created ServiceChannel Managed because we heard from many clients that they were dissatisfied with the performance and cost of conventional facilities outsourcing models.
Here are 5 key ways that ServiceChannel Managed differs from your typical FM outsourcer:
ServiceChannel can manage your workflows for over 50 common commercial service trades.
ServiceChannel Managed supported trades:
Animal Habitats & Aquariums†, Appliances†, Auto Service Equipment†, Automatic Doors, Awnings & Shades, Backflow*, Balers & Compactors, Bar, Keg, and Beverage Systems†, Car Wash Equipment†, Conveying Systems†, Cosmetic, Salon & Dermatological Equipment†, Dock Equipment, Doors, Electrical, Elevators & Escalators†, EMS Equipment (excluding Monitoring)†, Environmental Waste†, Fire Alarm Systems†, Fire Life Safety Equipment*, Floorcare*, Flooring, Forklift & Pallet Jacks, Frozen Beverage Equipment*, Fuel Dispensing & Monitoring†, Furniture, General Repairs/Handyman, Generators†, Glass & Windows, Grease Trap*, Hot & Cold Beverage Equipment*, Hot & Cold Kitchen Equipment*, HVAC*, Janitorial*, Landscaping*, Lighting, Line Striping, Locks, Medical & Ophthalmological Equipment†, Overhead Doors & Gates, Parking Lot Repairs, Parking Lot Sweeping*, Pest Control*, Plumbing, Proprietary Food Service Equipment†, Refrigeration*, Roofing, Security Alarm Systems†, Signage, Snow Plowing*, Voice & Call Systems†, Window Cleaning*
* We can source scheduled maintenance services for these trades.
† Clients need to source and manage providers for these specialty trades.
For any trade where ServiceChannel is not managing the workflow, you can still manage the workflow and providers using our platform for visibility.
You can keep using any existing providers that are working well for you. We manage the workflows to free up your team while monitoring performance metrics to hold those providers accountable.
If you have any questions about our trade coverage, please contact us.
The pricing for ServiceChannel Managed is designed to be simple, transparent, and without any of the hidden markups that are common among conventional outsourcers.
You will receive invoices directly from your service providers on the platform, so you can see exactly what you’re paying. Separately, your ServiceChannel Managed invoice will include a software subscription fee based on location count and a managed services fee based on service volume.
Provider sourcing is free for clients. We earn a small sourcing fee from providers when we connect them to new clients. This enables them to grow their business based on their track record, while saving on the sales and marketing costs they usually incur to find clients.
Our experts will work with you to get your program launched as quickly as possible. You can get started with on-demand work orders in as short as 90 days and scheduled maintenance programs in 120 days.
We are currently experiencing high demand from new clients, so we are scheduling program launch dates on a first-come first-serve basis. The first step is to schedule a consultation and demo.
Tell us about your challenges and we’ll help you craft the right solution so you can you hit your goals.Book a Demo