Scaling High Brand Standards
Across 2000+ Locations
With Roger Goldstein, Executive Director of Facilities and Energy at Panda Restaurant Group
This episode features an interview with Roger Goldstein, Executive Director of Facilities and Energy at Panda Restaurant Group. Roger directs facilities for more than 2,200 stores across the US.
On this episode, Roger joins us to talk about how he invests in experiences, accomplishes what Panda calls “ambience with pride,” and how facilities innovates together with operations.
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About the Guest
Since 2006, Roger has been a key member of the facilities team at Panda Restaurant Group. Over the years, Roger has worked his way from Regional Facilities Manager to Facilities Director, and now to Executive Director of Facilities and Energy. A facilities management expert, Roger is a Certified Restaurant Facilities Professional and a Restaurant Facilities Managers Association Board of Directors member. Roger currently resides in Los Angeles, California.
“Ambiance with pride—that’s a fundamental core value and tenant at Panda. That’s the mindset. That’s the lens they look at our stores through; creating a guest ambiance that we’re proud of at all times.”
— Roger Goldstein
TIMESTAMPS
*(0:18) Meet Roger!
*(2:09) How Roger’s career has evolved
*(4:28) A deepdive on Panda Restaurant Group
*(6:18) Panda purchases more what than any restaurant?
*(7:21) Segment 2: Across the Goal Line
*(10:39) Finding your “ambience with pride”
*(13:51) COVID-related consumer shifts
*(19:10) Panda’s new technology: The Panda Auto Wok
*(23:44) Segment 3: How We Do It
*(29:28) Panda’s mindset for a great customer experience
*(31:07) A hurricane hurdle of a story
*(36:21) Segment 3: Future Forward
*(39:07) Final advice from Roger
LINKS
This episode brought to you by ServiceChannel.
If you are responsible for scaling best practice facilities and operational performance across multiple locations, there’s a webinar coming up just for you. Find out how you can get better outcomes faster and at a lower cost. Check out: A New Way To Accelerate Facilities Performance.