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Peace of mind through peak facility performance

ServiceChannel empowers facilities and store operations teams to provide the best possible guest and employee experience. Achieve brand excellence with the #1 facilities management software and services.

Trusted by 500+ leading brands globally

Deliver top notch locations with less stress

Leading brands across industries partner with ServiceChannel to accelerate the performance of every asset, service provider and location. Go from good to great, with less hassle and cost, with data-driven facilities solutions for multi-location businesses.

  • Operational Excellence Made Easier

    Keep things running smoothly and increase revenue by leveraging the full potential of your facilities team and budget.

  • Visibility Into All Assets and Work Orders

    Instead of putting out fires, prevent them. Proactively manage every location through preventive maintenance and work order management.

  • Agile Facilities Give the Competitive Edge

    Greater control brings greater freedom to rapidly shift priorities, resources, and workflows without impacting customer experience.

ServiceChannel is a vital tool for managing our 2,000+ facilities. For running a multi-site restaurant, it's a must.

Roger Goldstein
Executive Director of Facilities

Our stores loved the easy access, fast response and the ability for them to get back to customers efficiently and quickly. Having analytics is also huge for us in being able to operate more strategically and proactively, including boosting the speed and quality of our decision making.

Alan Donohoe
Facilities Manager, Louis Vuitton

ServiceChannel Refrigerant Tracking enables us to provide a healthy and clean environment for our customers while saving money on energy costs and remaining compliant.

Craig DeGroat
Maintenance Manager, Tops Friendly Markets

With the level of detail ServiceChannel provides, I now have data to show the finance and operations team that it may be time to replace a revenue generating asset, this has made my life so much easier.

Jim Pearson
Maintenance Manager, Cal's Convenience

Our solutions

Whether you have your own Facilities team, or you’re looking for a partner to manage the day-to-day, our flexible solutions are tailored to your business goals.

Our Solutions
ServiceChannel Platform

Get a single source of truth for simplified, insight-driven automation across your locations, with the #1 facilities management software.

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ServiceChannel Managed

A collaborative approach to facilities management-as-a-service. Less work and cost for you, with better results.

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Service Provider Marketplace

Reduce facility downtime and costs by working with the top providers in every trade and region, based on actual performance data.

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See your brand thrive

As your data-driven source of truth for managing assets and service providers, ServiceChannel enables peak performance for multi-location brands through our software platform, service provider marketplace, and expertly-managed services.

Top brands use one integrated Facilities Management Platform to automate work orders, manage service providers, deliver amazing customer experiences — and higher ROI. Learn more.

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Thought leadership

All Resources
  • Grocery Facilities Benchmark Report

    This report highlights the key metrics used by leaders from Facilities, Real Estate, Procurement, and Finance to assess the performance and cost-effectiveness of their facilities programs. With the pressure on profit margins in the grocery industry, every dollar spent on physical assets matters. Plus, with the ever growing variety of departments and consumer offerings, the reliability of assets and the quality of the customer experience matters more each year.

  • Maintaining a Billion Dollar Asset Fleet

    With RJ Zanes, Senior Director, Facilities Maintenance at Sam’s Club

    Taking great care of an asset fleet is a direct way to drive customer loyalty. This episode features an interview with RJ Zanes, Senior Director of Facilities Maintenance at Sam’s Club. Prior to Sam’s Club, RJ held operations roles at JLL, Daifuku, JBT Aerotech. On this episode, RJ discusses maintaining a billion dollar asset fleet, how he drives accountability through quality assurance, and why his number one goal is providing member delight.

  • Ready, Set, Go — Three Phases of Enterprise Asset Management

    From HVAC to refrigeration, lighting to the point of sale, asset downtime compromises customer experience and profitability. So, how can you make sure that your facilities deliver the best possible brand performance? The key is a long-term strategy for asset management.

 
It’s a win-win for both. You’re providing that good quality service and ServiceChannel rewards you with the business.

Jordana Gennaro Co-Owner, Gennaro Plumbing

Let’s get started

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Tell us about your challenges and we’ll help you craft the right solution so you can you hit your goals.

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