Podcast

Breaking Down Silos

With Dave Tarantelli, VP of Systems at Citizens

Dave discusses how to get company leadership to invest in facilities, and how to leverage data to ensure excellence across locations.

Why Variety and Consistency Wins

With Brian Nay, Director of Field Services at RaceTrac

Brian describes how Racetrac has evolved to fill the needs of the modern consumer. He and Sid discuss the importance of technology in maintaining operational efficiency, and how to deliver a consistent customer experience.

Debunking the Retail Apocalypse Myth

With Bill Yanek, CEO of ConnexFM

Bill discusses the rise of smart facilities, the importance of expanding your network, and why the retail apocalypse isn’t as close as everyone says it is.

Unconventional, Community-Centered Brand Building

With Wing Lam, Co-Founder and Owner of Wahoo’s Fish Taco

Wing describes his own genuine, unique, and effective way of standing out while building his brand.

Winning Over the New Discerning Consumer

With Myriah Kingen, Director of Facilities Management at Tractor Supply Co.

Myriah explains the critical role of collaboration, innovation, and adaptation in overcoming industry challenges. She emphasizes the value of integration and partnership, as well as understanding the well-educated consumer of the future.

The Shifting Supply & Demand of Physical Space

With Tom McGee, President and CEO of ICSC

Tom discusses the retail industry’s adaptability to changes like the rise of e-commerce, but notes that a major challenge is the lack of supply to meet the demand for retail space.

Retail’s Online and Offline Convergence

With Anjee Solanki, Head of US Retail at Colliers

Anjee shares insights from Colliers’ consumer studies, and highlights the importance of integrating online and offline shopping experiences in order to cater to modern consumer preferences.

The Restaurant of the Future

With Wade Allen, EVP of Strategic Growth at Costa Vida

Wade discusses the importance of seamless integration between physical and digital experiences. He describes a future where tech enhances operational efficiency, while preserving the people-first nature of hospitality.

25 Tips for Facilities Transformation

This year, ServiceChannel commemorates its 25th anniversary. To celebrate, we’ve put together 25 of the most interesting tips for facilities transformation from some of our guests over the past three seasons.