Customer Stories

Dyne Hospitality Short

The largest operator of the Tropical Smoothie Cafe franchise realizes superior service outcomes while expanding into new markets.

Fireside Chat Summer Series: Part 4

Tune in to part 4 of the Fireside Chat Summer Series. This week, hear from Gibson’s Restaurant Group and Bagel Brands as they discuss their journey with ServiceChannel.

Fireside Chat Summer Series: Part 3

Tune in to part 3 of the 4 part Fireside Chat Summer Series. This week, hear from Love’s Travel Stop and Raising Cane’s as they discuss their journey with ServiceChannel.

Gaining Loyalty From the Most Demanding Customers

With Mark Warren, Vice President of Facilities, Real Estate & Development at KinderCare Education

Mark describes the importance of a well-maintained brick and mortar to establish trust with his clients–parents of young children.

Case Study: DYNE Hospitality Group

The largest operator of the Tropical Smoothie Cafe franchise realizes superior service outcomes while expanding into new markets.

When AI Levels Up Your Kitchen

With Mike Guinan, Vice President Operations Services at White Castle

Mike discusses how White Castle is bringing robots, AI and tech into the kitchen to revolutionize the restaurant industry. He describes how the business makes quality food that meets or exceeds expectations, with greater efficiency.

Fireside Chat Summer Series: Part 2

Tune in to part 2 of the 4 part Fireside Chat Summer Series. This week, hear from RaceTrac and Louis Vuitton as they discuss their journey with ServiceChannel.

Fireside Chat Summer Series: Part 1

Tune in to part 1 of the 4 part Fireside Chat Summer Series. This week, hear from Smile Doctors and CURO Financial as they break down their journey with ServiceChannel.

Defending the Castle with Facilities

With Morgan Seghin, Facilities Manager for Swarovski

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.