Featured Resources

Improve your facility operations while getting great performance from every dollar. See how you measure up to your grocery industry peers with this benchmark report.

Online accounts for only 14% of retail purchases. So why aren’t shoppers racing your stores?

More than 1,500 consumers told us what they really want in their shopping experience. And they revealed surprisingly simple ways to improve your locations — and make your brand thrive.

See where you’re spending more than the QSR industry and how much you could save by upgrading to the best service providers in the market.

By 2025, online grocery sales will be 20% of grocery sales. And even though ⅔ of shoppers still visit stores 1-2 times a week, expectations are changing. Find out what savvy grocers are doing to create new customer experiences that bring digital shoppers into stores — and makes business thrive.

Satisfy shoppers’ changing tastes. From refrigerant to repairs, see how to adapt to the new digital economy with customers, compliance, competition, and sustainability.

Today’s demanding customers are changing corporate expectations too. Learn how to gain true visibility into your facilities program to work smarter, and meet these rising demands. See how to get a “seat at the table” to prove that FM can deliver real shareholder value — and business success.

The web and mobile have made “bankers hours” a thing of the past. But with 87% of consumers still planning to use branches, bank locations are here to stay. This e-book offers an actionable plan for you to transform your branches, and stay competitive with today’s more demanding digital customers.

Find out how you can show the true value of facilities management software to key executives and stakeholders. From sourcing and procurement, to finance and risk, learn the benefits of adopting service automation across teams — and the important role FMs have in larger business strategies.

Find out exactly how to plan for every season of the year with actionable tips to help you get the most out of FM technology — and transform your facilities organization.

Find out where facilities management is headed in our always-on, digital, connected world.

From retail and restaurants to banking and healthcare, see where markets are going, and how FM technology can help you meet today’s new challenges in all your locations, including:

Learn how sharing the right ServiceChannel data on work orders, resolutions times, costs and providers can make everyone’s work easier, while gaining real actionable data to help you make smarter decisions, and deliver higher ROI that your CFO will thank you for.

Data converted into actionable insights can be a powerful competitive differentiator for Facilities Management. Learn how to leverage Service Automation to collect and process all the raw data your facilities operations generates every day.

AI and Machine Learning are helping businesses made better decisions faster across their operations. Learn how FMs can use these technologies to streamline repair & maintenance of facilities and equipment.

Learn before you buy. Find out what a Facilities Management System can really do, and how you can best use it in departments across your organization. 

Outsourcing facilities repair & maintenance without the proper strategy and plan is fraught with pitfalls. Explore when and where the different outsourcing models may work to your advantage.