Top brands use one integrated Facilities Management Platform to automate work orders, manage service providers, deliver amazing customer experiences — and higher ROI. See their stories.
Featured Resources
Find out why Bloomin Brands, Panda Express, Urban Plates, Torchy’s Tacos, and Raising Cane’s Chicken Fingers agree that the #1 Facilities Management Platform is second to none.
8 Financial Reports Every Facilities Manager Needs (and Every CFO Loves)
Learn how sharing the right ServiceChannel data on work orders, resolutions times, costs and providers can make everyone’s work easier, while gaining real actionable data to help you make smarter decisions, and deliver higher ROI that your CFO will thank you for.
8 Videos
We’ll show you how our customers deliver amazing experiences at thousands of locations with ServiceChannel, and how you can too.
Top brands use one integrated Facilities Management Platform to automate work orders, manage service providers, deliver amazing customer experiences — and higher ROI. See their stories.
Find out why Bloomin Brands, Panda Express, Urban Plates, Torchy’s Tacos, and Raising Cane’s Chicken Fingers agree that the #1 Facilities Management Platform is second to none.
See how Raising Cane’s Chicken Fingers give their restaurant operators more control over assets, provider invoices, and expenses to make smarter FM decisions that help boost profits — and growth.
Panda’s Restaurant Group says that ServiceChannel “is a must” for any multi-location restaurant. See how they use it to keep their 2,000+ locations cooking with the #1 Facilities Management Platform.
Find out how neighborhood grocery store chain Tops Markets slashed the time it takes to spot problems from 30-60 days, to instant visibility. They reduced asset downtime, saved money, and “changed the entire way we do business” with ServiceChannel, all to deliver a better customer experience.
Get a firsthand look at how Cal’s track assets and spend, drastically reduced repair call times, made it easier for vendors to get paid, and use analytics to better plan for future success.
ServiceChannel Asset Manager allows your organization to determine whether to invest in repairs or replace an asset based on Total Cost of Ownership (TCO) and depreciation analysis. Most companies lose up to 34% of potential warranty savings from leakage and unnecessarily paying for repairs.
ServiceChannel Refrigerant Tracking Manager makes it easy to track your refrigerant use with every service call. It automates the capture of required information and the scheduling of follow-up verification for compliance with EPA 608 regulations. It also automatically generates your GreenChill certification report. So you avoid fines and refrigeration downtime – all while contributing to a healthier environment and building a stronger “green” brand.
19 Case Studies
See how brands like yours are getting more done faster and boosting ROI, while creating stronger provider relationships and happier customers
Case Study: Metropolitan Market
Grocery Store Improves the Shopper Experience by Modernizing FM Operations with ServiceChannel
Case Study: Sit n’ Sleep
An FM Team Sleeps Better at Night by Replacing ‘Legacy Approach’ with Visibility and Accountability of Service Automation
Case Study: Fendi
Implement ‘Game Changing’ Health & Safety Auditing Across EMEA with ServiceChannel Service Automation
Case Study: Money Mart Financial Services
Global Financial Services Provider Leverages Business Intelligence from ServiceChannel to Improve Processes and Reduce Repair & Maintenance Expenses
Case Study: Global Specialty Retailer
Retailer Improves Shopping Experience and Vendor Performance through More Responsive, Data-Driven Facilities Management
Case Study: RaceTrac
Accelerate Facilities Operations and Maintenance with Enterprise Service Automation
3 Industry Insight Reports
Discover the latest trends and market situations for your industry, so you can make more informed decisions now.
The Brick and Mortar Retail Report
Online accounts for only 14% of retail purchases. So why aren’t shoppers racing your stores?
More than 1,500 consumers told us what they really want in their shopping experience. And they revealed surprisingly simple ways to improve your locations — and make your brand thrive.
The State of Restaurant Survey
With DoorDash and GrubHub competing for a growing segment of restaurant locations in the U.S., how can you keep diners coming in? This survey of more than 1,500 diners shows you what they liked, what they didn’t, and what restaurant every exec needs to know about earning their brand loyalty.
The State of Grocery Report
By 2025, online grocery sales will be 20% of grocery sales. And even though ⅔ of shoppers still visit stores 1-2 times a week, expectations are changing. Find out what savvy grocers are doing to create new customer experiences that bring digital shoppers into stores — and makes business thrive.
Blog
Get product news, tips and technology insights from ServiceChannel experts.
What’s in a Name? A Lot! Let’s Ditch “CMMS” and Come Up with Something Better
Last week we were asked to respond to several new requests for a CMMS, or Computerized Maintenance and Management System.…
Using Analytics to Transform Convenience Store Operations
The COVID-19 pandemic has changed everything about the way we live and work – and, in turn, it has radically…
Weathering this Record-Breaking Hurricane Season with ServiceChannel’s Weather Module
As if 2020 hasn’t been difficult enough, facilities leaders now face a new challenge — a record-breaking hurricane season. Tropical…
How Supermarket Chains Can Guide Decision-Making with Real-Time Insights
The COVID-19 pandemic has changed everything about the way we live and work – and, in turn, it has radically…
Don’t Be Fooled by Labor Rates: How to Save 20% with One Procurement Shift
A facility manager of a large restaurant chain told me that he was attempting to swap providers, but was blocked…
How Technology Enables Smooth Operations at National Fast-Casual Restaurants
The COVID-19 pandemic has changed everything about the way we live and work – and, in turn, it has radically…
9 Ebooks
Facilities management is different in every industry, we can help you with what matters to you.
Best Practices & Key Technologies for Operating Modern Supermarket and Grocery Chains
Satisfy shoppers’ changing tastes. From refrigerant to repairs, see how to adapt to the new digital economy with customers, compliance, competition, and sustainability.
What You Need to Know to Succeed in Facilities Management in 2020
Today’s demanding customers are changing corporate expectations too. Learn how to gain true visibility into your facilities program to work smarter, and meet these rising demands. See how to get a “seat at the table” to prove that FM can deliver real shareholder value — and business success.
Transforming Retail Financial Services
The web and mobile have made “bankers hours” a thing of the past. But with 87% of consumers still planning to use branches, bank locations are here to stay. This e-book offers an actionable plan for you to transform your branches, and stay competitive with today’s more demanding digital customers.
5 Perils of Outsourcing Your Facilities Management
Take control of R&M with technology. Learn how to get complete visibility across all your repair and maintenance with automation, for:
Extending the Value of Service Automation Across the Enterprise
Find out how you can show the true value of facilities management software to key executives and stakeholders. From sourcing and procurement, to finance and risk, learn the benefits of adopting service automation across teams — and the important role FMs have in larger business strategies.
What Every Facilities Manager Should Do Now
Find out exactly how to plan for every season of the year with actionable tips to help you get the most out of FM technology — and transform your facilities organization.
2019 Facilities Management Survival Guide
Find out where facilities management is headed in our always-on, digital, connected world.
7 Trends That Will Impact Facilities Management
From retail and restaurants to banking and healthcare, see where markets are going, and how FM technology can help you meet today’s new challenges in all your locations, including:
6 White Papers
Learn more about the benefits of the latest Facilities Management technology, and how you can best use our products for your business.
Achieving Operational Excellence With Transparent, Data-Driven Facilities Management
Data converted into actionable insights can be a powerful competitive differentiator for Facilities Management. Learn how to leverage Service Automation to collect and process all the raw data your facilities operations generates every day.
Machine Learning and What it Means for Facility Management
AI and Machine Learning are helping businesses made better decisions faster across their operations. Learn how FMs can use these technologies to streamline repair & maintenance of facilities and equipment.
Why Buy a Facilities Management System
Learn before you buy. Find out what a Facilities Management System can really do, and how you can best use it in departments across your organization.
What Are the Pitfalls of Outsourcing Your Facilities Management?
Outsourcing facilities repair & maintenance without the proper strategy and plan is fraught with pitfalls. Explore when and where the different outsourcing models may work to your advantage.
Learning Channel
Choose a channel and learn at your own pace, with online education for every level and every member of your organization.
4 Webinars
Join live and on-demand presentations with helpful advice on everything from customer successes to business-critical technology.
Reopening and Beyond: 3 Critical Priorities for Facilities
Join us to learn how we’re helping our customers create actionable steps to get their locations back on track, keep their staff safe, and keep customers coming back.
Safe and Strong: New Facilities Strategies for Unpredictable Times
After talking with hundreds of clients and Facilities Management (FM) leaders across the globe, one thing is clear. The new normal requires rapid adaptation and new approaches. That’s why we’re sharing what we’ve learned in this live, 30-minute webinar.
How Habit Burger Drives Operational Saving Through Facilities Best Practices
Organizations typically face a number of operational challenges in maintaining their locations and meeting business objectives. Successful companies have shown how to overcome them by moving to a more service-focused, technology-based approach.
During this webinar, The Habit Burger, a ‘fast casual’ restaurant chain will share the best practices it’s implemented to control operational costs while improving operational performance. You’ll learn the tools it used to keep down expenses and deliver superior customer service, resulting in a big financial impact!
How Connected Devices and IoT Technology Impact Customer Experience
Join this webinar featuring IoT experts where you’ll learn how IoT technology is being deployed and improving operational efficiency of assets through real life examples. Importantly, through illustrative use cases, we’ll share how customer experience, across industries, is being impacted by this new technology.