Find out why Bloomin Brands, Panda Express, Urban Plates, Torchy’s Tacos, and Raising Cane’s Chicken Fingers agree that the #1 Facilities Management Platform is second to none.
Featured Resources
8 Financial Reports Every Facilities Manager Needs (and Every CFO Loves)
Learn how sharing the right ServiceChannel data on work orders, resolutions times, costs and providers can make everyone’s work easier, while gaining real actionable data to help you make smarter decisions, and deliver higher ROI that your CFO will thank you for.
Top brands use one integrated Facilities Management Platform to automate work orders, manage service providers, deliver amazing customer experiences — and higher ROI. See their stories.
18 Videos
We’ll show you how our customers deliver amazing experiences at thousands of locations with ServiceChannel, and how you can too.
Learn how data helps to manage assets cost-effectively, and hear how CarMax is saving by replacing assets proactively and maximizing warranties.
Get a sneak peek at the brand new ServiceChannel Search – the industry’s only provider search powered by objective performance data.
Learn how we can help you find better service providers with the power of big data, and see how it’s already helped over 100 brands get amazing results.
Find out how Save A Lot improved their refrigeration service quality – and costs – by 45%!
Learn how we ensure great outcomes, performance and transparency in our facilities management program delivered as a turnkey solution
See how CarMax uses ServiceChannel Projects to efficiently track and execute $80M in capital projects to upgrade the critical production assets that run their business.
Are you falling for common provider sourcing myths? Learn how ServiceChannel Scout eliminates the guesswork and effort from having a great provider network.
See how ServiceChannel Scout uses data to connect you with top providers at the best cost – and hear a real customer success story!
20 Case Studies
See how brands like yours are getting more done faster and boosting ROI, while creating stronger provider relationships and happier customers
RaceTrac Test
Accelerate Facilities Operations and Maintenance with Enterprise Service Automation
Case Study: Metropolitan Market
Grocery Store Improves the Shopper Experience by Modernizing FM Operations with ServiceChannel
Case Study: Sit n’ Sleep
An FM Team Sleeps Better at Night by Replacing ‘Legacy Approach’ with Visibility and Accountability of Service Automation
Case Study: Fendi
Implement ‘Game Changing’ Health & Safety Auditing Across EMEA with ServiceChannel Service Automation
Case Study: Money Mart Financial Services
Global Financial Services Provider Leverages Business Intelligence from ServiceChannel to Improve Processes and Reduce Repair & Maintenance Expenses
Case Study: Global Specialty Retailer
Retailer Improves Shopping Experience and Vendor Performance through More Responsive, Data-Driven Facilities Management
3 Industry Insight Reports
Discover the latest trends and market situations for your industry, so you can make more informed decisions now.
The Brick and Mortar Retail Report
Online accounts for only 14% of retail purchases. So why aren’t shoppers racing your stores?
More than 1,500 consumers told us what they really want in their shopping experience. And they revealed surprisingly simple ways to improve your locations — and make your brand thrive.
The State of Restaurant Survey
With DoorDash and GrubHub competing for a growing segment of restaurant locations in the U.S., how can you keep diners coming in? This survey of more than 1,500 diners shows you what they liked, what they didn’t, and what restaurant every exec needs to know about earning their brand loyalty.
The State of Grocery Report
By 2025, online grocery sales will be 20% of grocery sales. And even though ⅔ of shoppers still visit stores 1-2 times a week, expectations are changing. Find out what savvy grocers are doing to create new customer experiences that bring digital shoppers into stores — and makes business thrive.
Blog
Get product news, tips and technology insights from ServiceChannel experts.
ServiceChannel Kicks Off Annual Customer Event with Hundreds of Brands, and New Industry-first Offerings to Tackle the Future of Facilities Management
ServiceX event is focused on unprecedented levels of automation and data to help customers thrive in a changing world. This…
ServiceX 2020: Building a Better Future Together
I’m excited to announce that we are putting the finishing touches on ServiceX 2020, our exclusive three-day conference taking place…
Spotlight on ServiceChannel: Lessons As They Garner A 50% NPS Response Rate
This is a cross-post from the Gainsight blog. Mike Rivisto and Jessica Countess, ServiceChannel Recently, our Chief Customer Officer, Ashvin…
ServiceChannel Weather Now Available at No Cost for All Customers
Earlier this week, we started the emergency push to enable ServiceChannel Weather across our customers. The module enables them to…
Refining the Asset Management Process for Maximum ROI
The COVID-19 pandemic has changed everything about the way we live and work – and, in turn, it has radically…
Are You Ready to Take Your FM Strategy to the Next Level? It’s Time to Embrace Data Analytics
The COVID-19 pandemic has changed everything about the way we live and work – and, in turn, it has radically…
9 Ebooks
Facilities management is different in every industry, we can help you with what matters to you.
Best Practices & Key Technologies for Operating Modern Supermarket and Grocery Chains
Satisfy shoppers’ changing tastes. From refrigerant to repairs, see how to adapt to the new digital economy with customers, compliance, competition, and sustainability.
What You Need to Know to Succeed in Facilities Management in 2020
Today’s demanding customers are changing corporate expectations too. Learn how to gain true visibility into your facilities program to work smarter, and meet these rising demands. See how to get a “seat at the table” to prove that FM can deliver real shareholder value — and business success.
5 Perils of Outsourcing Your Facilities Management
Take control of R&M with technology. Learn how to get complete visibility across all your repair and maintenance with automation, for:
Transforming Retail Financial Services
The web and mobile have made “bankers hours” a thing of the past. But with 87% of consumers still planning to use branches, bank locations are here to stay. This e-book offers an actionable plan for you to transform your branches, and stay competitive with today’s more demanding digital customers.
Extending the Value of Service Automation Across the Enterprise
Find out how you can show the true value of facilities management software to key executives and stakeholders. From sourcing and procurement, to finance and risk, learn the benefits of adopting service automation across teams — and the important role FMs have in larger business strategies.
What Every Facilities Manager Should Do Now
Find out exactly how to plan for every season of the year with actionable tips to help you get the most out of FM technology — and transform your facilities organization.
2019 Facilities Management Survival Guide
Find out where facilities management is headed in our always-on, digital, connected world.
7 Trends That Will Impact Facilities Management
From retail and restaurants to banking and healthcare, see where markets are going, and how FM technology can help you meet today’s new challenges in all your locations, including:
6 White Papers
Learn more about the benefits of the latest Facilities Management technology, and how you can best use our products for your business.
Achieving Operational Excellence With Transparent, Data-Driven Facilities Management
Data converted into actionable insights can be a powerful competitive differentiator for Facilities Management. Learn how to leverage Service Automation to collect and process all the raw data your facilities operations generates every day.
Machine Learning and What it Means for Facility Management
AI and Machine Learning are helping businesses made better decisions faster across their operations. Learn how FMs can use these technologies to streamline repair & maintenance of facilities and equipment.
Why Buy a Facilities Management System
Learn before you buy. Find out what a Facilities Management System can really do, and how you can best use it in departments across your organization.
What Are the Pitfalls of Outsourcing Your Facilities Management?
Outsourcing facilities repair & maintenance without the proper strategy and plan is fraught with pitfalls. Explore when and where the different outsourcing models may work to your advantage.
Learning Channel
Choose a channel and learn at your own pace, with online education for every level and every member of your organization.
6 Webinars
Join live and on-demand presentations with helpful advice on everything from customer successes to business-critical technology.
Sense and Respond: Improve Facilities Performance with IoT
2020 has put the spotlight on facilities performance. The need to be agile in responding to COVID-19 while reducing costs has created a renewed focus on optimizing your repair and maintenance strategies.
Join this webinar where experts from Microsoft and ServiceChannel will map out your playbook for processing the wealth of data generated by IoT-enabled assets, and improve your asset ROI through predictive maintenance that lowers costs and extends asset life.
How to Unlock 20% in R&M Savings with Provider Performance Data
To unlock savings ServiceChannel customers are turning to optimizing their provider networks. By relying on newly available, industry-level insights into provider performance, they’re seeing immediate 20+% reductions in spend, without the guesswork and effort typically involved with sourcing providers. Join us for this webinar on new approaches to optimizing your provider network
Reopening and Beyond: 3 Critical Priorities for Facilities
Join us to learn how we’re helping our customers create actionable steps to get their locations back on track, keep their staff safe, and keep customers coming back.
Safe and Strong: New Facilities Strategies for Unpredictable Times
After talking with hundreds of clients and Facilities Management (FM) leaders across the globe, one thing is clear. The new normal requires rapid adaptation and new approaches. That’s why we’re sharing what we’ve learned in this live, 30-minute webinar.
How Habit Burger Drives Operational Saving Through Facilities Best Practices
Organizations typically face a number of operational challenges in maintaining their locations and meeting business objectives. Successful companies have shown how to overcome them by moving to a more service-focused, technology-based approach.
During this webinar, The Habit Burger, a ‘fast casual’ restaurant chain will share the best practices it’s implemented to control operational costs while improving operational performance. You’ll learn the tools it used to keep down expenses and deliver superior customer service, resulting in a big financial impact!
How Connected Devices and IoT Technology Impact Customer Experience
Join this webinar featuring IoT experts where you’ll learn how IoT technology is being deployed and improving operational efficiency of assets through real life examples. Importantly, through illustrative use cases, we’ll share how customer experience, across industries, is being impacted by this new technology.