Deliver better service every day
Improve your service speed, quality, and cost by using data to hold providers accountable.
With objective data on every provider, you’re able to measure their performance and costs, hold them accountable for delivery, and drive continuous improvement over time.
Build trusted, strategic relationships with your providers when you have full visibility to what they’re doing well, and they can see ways to keep getting better.
By tracking their work, sharing photos, managing assets, and pulling inventory with the ServiceChannel Provider App, your techs save time — and you save money.
Benchmark your provider network against the market’s best performers in every trade, and search for the right replacement when it’s time to make a change.
With the Contractor Scorecard, you can keep an eye on trends for speed, quality, and cost metrics, and step in with coaching when scores are lagging.
By starting with objective data, you can have more constructive conversations and bring accountability to every provider’s business review. Plus, you can compare contractors or regions against each other, so you can optimize your network coverage over time.
Get work started faster by automating dispatch to your top-ranked providers. Whether that’s an in-house tech or a third-party supplier, you get the same visibility to compare performance.
Technicians get work done faster with the ServiceChannel Provider App, where they can create and update work orders and assets, log time, pull parts from inventory, and more.
When you require your providers to check-in to work orders using the Provider App, you get proof of presence that they arrived onsite.
Later when you get invoiced, you can automatically validate that the labor hours match the time spent on-site and that the labor rates match your agreed rates.
Ensure your services supply chain is qualified and covered for risks by enforcing provider licensing and insurance requirements.
And if site security is a top priority, you can even require providers to check in with location staff to ensure that only authorized technicians get access to your locations.
Our vendors are more accountable and better performing when tracked through ServiceChannel. We reduced work order resolution time by 44%
Director of Facilities, Shake Shack
The reopening economy underscores the growing need for qualified service technicians. See how you can use data to identify and nurture your top providers and find solid replacements for underperformers in an increasingly tight labor market.
We can show how your existing providers are performing for other ServiceChannel clients and how they compare to the market’s best.Get a Free Assessment