Use deep insights to control spend, keep locations humming, and customers shopping.

Retail Resources


The Brick and Mortar Retail Report

Online accounts for only 14% of retail purchases. So why aren’t shoppers racing your stores?

More than 1,500 consumers told us what they really want in their shopping experience. And they revealed surprisingly simple ways to improve your locations — and make your brand thrive.

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With visibility from ServiceChannel, we’ve been able to drive a level of vendor accountability that’s never been seen before.
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See How Great Results Add Up

Our retail customers gained visibility across their locations, and the numbers speak for themselves.

Increase in first-time completion rates.
Reduction in R&M spend per store.
Decrease in work orders per store.