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  • The New Horizon of Retail Sustainability and Profitability

    With Joshua Witte, Director of Energy, Sustainability, and ESG at Dollar Tree Stores

    Josh discusses how brands are now expected to adopt the principles of their customers, and why that is driving leading companies to invest in technology to drive sustainability and environmental stewardship.

  • When AI Levels Up Your Kitchen

    With Mike Guinan, Vice President Operations Services at White Castle

    Mike discusses how White Castle is bringing robots, AI and tech into the kitchen to revolutionize the restaurant industry. He describes how the business makes quality food that meets or exceeds expectations, with greater efficiency.

  • Living Up to Your Customer’s Values

    With Marco Zanardi, President of Retail Institute Italy

    In this episode, Marco Zanardi, President of Retail Institute Italy, explains how to keep your audience’s attention, how to match your company’s values to those of your customers, and what trends are emerging in the retail space.

  • Seamless Experiences That Drive Revenue

    With John Ludlow, VP of Omni Operations at Designer Brands

    In this episode John discusses investing in your physical footprint, the importance of aligning your physical and digital experiences, and how Designer Brands is driving customer loyalty.

  • CX Belongs in the C-Suite

    With Deena McKinley, Chief Experience Officer at Papa Gino’s Pizza and D’Angelo’s Grilled Sandwiches

    Deena discusses the rise of the role of Chief Experience Officer, leveraging automation to empower employees, and how the brand experience should begin internally.

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