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  • The Year of Investing in Customer Convenience

    With Chris Walton, Co-CEO of Omni Talk

    Chris Walton co-founded retail blog, Omni Talk in 2017 and has quickly turned it into one of the fastest growing blogs in retail. Omni Talk has been read by nearly 4 million on Forbes, with podcasts and videos that consistently rank as some of the most listened to within the industry.

  • Operationalizing for Growth While Keeping the Customer First

    With David Bloom, Chief Development and Operating Officer of Capriotti’s and Wing Zone

    Since 1976, Capriotti’s Sandwich Shop has built a name for itself by offering fanatically delicious sandwiches made with high-quality ingredients that have inspired customers and franchisees alike. And Wing Zone is one of the nation’s fastest-growing takeout/delivery chains — known for its award-winning flavors of fresh, cooked-to-order chicken wings, tenders, and fries.

  • Maintaining Company Culture in a Growing Company

    With Jim Donnelly, Founder and CEO at Restore Hyper Wellness

    Making wellness affordable and accessible to everyone has become Jim Donnelly’s life mission and is the driving mindset behind everything his team does at Restore Hyper Wellness. In just five years, Restore has been able to grow from one Austin location to more than 100 locations spanning 28 states, and there are many more on the way.

  • Prioritizing the Patient Experience

    With Kenneth Jones, Director of Facilities at Heartland Dental

    In this episode, Kenneth Jones, Director of Facilities at Heartland Dental, discusses tackling supply chain shortages, prioritizing the patient experience, and how he and his team are optimizing medtail.

  • Behind-the-Scenes Strategy

    With Kara Cutino, Vice President of Store Development, Store Corporate Facilities, Strategic Procurement and Asset Protection at Ascena

    From the outside, facilities can often seem shrouded in mystery. Our guest today knows how important it is illuminate, collaborate, and celebrate the work that’s being done in the brick and mortar space.

    This episode features an interview with Kara Cutino, Vice President, Store Development, Facilities Services, Asset Protection & Store Purchasing at ascena. ascena is a leading national specialty retailer offering apparel, shoes, and accessories for women through brands like brands Ann Taylor, LOFT, Lou & Grey, and Lane Bryant.

    In this episode, Kara discusses the behind-the-scenes strategies in facilities, the importance of trusting your team to fail, and how to provide a beautiful client experience.

  • Overcoming Supply Chain Challenges

    With Jim Owens, Chief Growth Officer at SDI

    Three years ago the average person might’ve had to Google what supply chain means. Today, most people are familiar with the term and we’re dealing with mainstream supply chain challenges that affect us all. Today’s guest is sharing how to overcome them.

    This episode features an interview with Jim Owens, Chief Growth Officer at SDI. SDI is the supply chain solutions and services company that specializes in helping large, multi-site facilities and plant maintenance leaders to reduce costs and risk while driving overall performance results and outcomes.

    On today’s episode Jim joins us to discuss leveraging competitive advantage, why technology is no longer a nice-to-have in supply chain solutions, and the importance of levelsetting what you can and cannot control in an unpredictable supply chain landscape.

  • The Impact of Design on Human Behavior

    With Mark Landini, Creative Director at Landini Associates

    There once was a time when the brick and mortar retail space served as more than just a place to buy goods, but as an opportunity for community to flourish. Our guest today designs with that in mind.

    This episode features an interview with Mark Landini, Creative Director at Landini Associates. Landini Associates designs places for people. Based in Sydney, working globally, they are a design and brand consultancy specializing in the creation of profitable retail and hospitality formats for their global clients all over the world.

    On today’s episode Mark joins us to discuss how design in the retail space is ideally invisible, the impact of design on human behavior, and the importance of “the barbecue test”.

  • bonus episode cover card featuring 6 different industry professionals
    Bonus Episode: Overcoming Labor Shortages and Supply Challenges

    On this season of the podcast we’ve talked to some of the brightest minds and key voices in facilities management. One theme that ran through almost every episode was the supply chain disruption and labor shortages we’re facing in a post-pandemic world. On this episode, we wanted to revisit this topic and recap some insights on how our guests are handling these challenges.

  • Going Green with a Global Leader in Food Retail

    With David Schalenbourg, Technical Director, Delhaize Technics

    What if the customer experience went beyond just the grocery store, and actually led to a better planet for us all? Our guest today is on a global mission to do just that.

    This episode features an interview with David Schalenbourg, Technical Director with Delhaize Technics .Standing at the forefront of sustainable retailing, Delhaize is one of the world’s largest food retail groups and a leader in supermarkets and e-commerce.

    On today’s episode David Schalenbourg joins us to talk about how facilities can play a crucial role in helping the environment, the cross-section between the customer experience and building responsibly, and how he plans to reduce carbon emissions completely within his organization by 2030.

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