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With John Ludlow, VP of Omni Operations at Designer Brands
In this episode John discusses investing in your physical footprint, the importance of aligning your physical and digital experiences, and how Designer Brands is driving customer loyalty.
With Deena McKinley, Chief Experience Officer at Papa Gino’s Pizza and D’Angelo’s Grilled Sandwiches
Deena discusses the rise of the role of Chief Experience Officer, leveraging automation to empower employees, and how the brand experience should begin internally.
With Kirk Beaudoin, Award-Winning Facilities Leader
Kirk discusses the importance of following the golden rule within the industry, why it’s important to offer the best service for the best price, and why those working in facilities are heroes without capes.
With Morgan Seghin, Facilities Manager for Swarovski
Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.
With Jamie Goldberg, Vice President of Real Estate and Development at One Medical
One Medical relies on people-centered design, smart application of technology, and a team of talented primary care providers to offer a seamless experience that not only saves patients time and money but also leads to better health and happier lives.
With Chris Walton, Co-CEO of Omni Talk
Chris Walton co-founded retail blog, Omni Talk in 2017 and has quickly turned it into one of the fastest growing blogs in retail. Omni Talk has been read by nearly 4 million on Forbes, with podcasts and videos that consistently rank as some of the most listened to within the industry.
With David Bloom, Chief Development and Operating Officer of Capriotti’s and Wing Zone
Since 1976, Capriotti’s Sandwich Shop has built a name for itself by offering fanatically delicious sandwiches made with high-quality ingredients that have inspired customers and franchisees alike. And Wing Zone is one of the nation’s fastest-growing takeout/delivery chains — known for its award-winning flavors of fresh, cooked-to-order chicken wings, tenders, and fries.
With Jim Donnelly, Founder and CEO at Restore Hyper Wellness
Making wellness affordable and accessible to everyone has become Jim Donnelly’s life mission and is the driving mindset behind everything his team does at Restore Hyper Wellness. In just five years, Restore has been able to grow from one Austin location to more than 100 locations spanning 28 states, and there are many more on the way.
With Kenneth Jones, Director of Facilities at Heartland Dental
In this episode, Kenneth Jones, Director of Facilities at Heartland Dental, discusses tackling supply chain shortages, prioritizing the patient experience, and how he and his team are optimizing medtail.
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