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March 17, 2024

Welcome to Elevating Brick and Mortar.
The podcast about how operations and facilities drive brand performance.

On today’s episode, we talk with Jackie Aubel, host of the “Toolbox for the Trades” podcast and Senior Content Marketing Manager at ServiceTitan. ServiceTitan is an operating system for the trades, which it believes has been underserved by technology. The platform enables thousands of business owners to accelerate growth, drive operational efficiencies and deliver a superior customer experience.

About the Guest

Jackie is a Content Marketer, Podcaster, and Comedy Writer. She’s been working as a marketer in the B2B SaaS space for 10; She specializes in creating thought leadership content through webinar and podcast channels. When she’s not hosting webinars, interviewing guests for the Toolbox for the Trades podcast, or managing her growing team of content creators , she spends her free time writing sketch comedy and short stories. Jackie recently got her Master’s in Marriage and Family Therapy.


“Contractors are the foundation of society as a whole. And unfortunately, due to some poor stereotypes and bad PR the last couple decades, people don’t see them as the incredibly valuable members of society as they are.”

— Jackie Aubel 


** 00:00 – Intro

** 00:38 – What is ServiceTitan?

** 06:16 – Jackie’s journey

** 09:41 – Where’s your company going?

** 12:46 – Building great customer experiences

** 22:58 – The industry’s PR problem

** 25:56 – Recovering from COVID

** 31:27 – Overcoming the labor shortage

** 39:10 – Forward thinking

** 43:32 – Where to find Jackie

** 44:37 – Sid’s final thoughts


ServiceChannel brings you peace of mind through peak facilities performance.

Rest easy knowing your locations are:

  • Offering the best possible guest experience
  • Living up to brand standards
  • Operating with minimal downtime

ServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers.

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