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March 14, 2024

Welcome to Elevating Brick and Mortar.
The podcast about how operations and facilities drive brand performance.

In Season 2 of Elevating Brick and Mortar, many interviews discussed tech advancements that elevate the customer experience. Today we’re recapping how digital experiences in a physical space make time in a store better. From AI to robotics to drones, all improve operations and deliver a human touch in areas where it matters – customer service.


**01:35  – John Ludlow addresses labor shortage challenges

**04:43 – Kirk Beaudoin describes the bleeding edge of innovation

**10:06 – Mike Guinan on restaurant innovations

**12:49 – Mark Warren is skeptical of AI in childcare

**15:09 – Deena McKinley doesn’t think AI is a threat to jobs

**17:56 – Leigh Pearson asks if the industry is ready

**20:52 – Marco Zanardi describes how we compete for mindspace

**25:53 – Morgan Seghin emphasizes embracing tech

**27:16 – David Bloom talks about the convenience boom

**30:29 – Chris Walton predicts consumer expectations



ServiceChannel brings you peace of mind through peak facilities performance.

Rest easy knowing your locations are:

  • Offering the best possible guest experience
  • Living up to brand standards
  • Operating with minimal downtime

ServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers.

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