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April 2, 2024

Let’s debunk the myth about higher education and success: it’s important to promote the trades as a viable and meaningful career. Frankie also explains how a heavy focus on talent made his business more successful than ever.

Welcome to Elevating Brick and Mortar.
The podcast about how operations and facilities drive brand performance.

On today’s episode, we talk with Frankie Costa, CEO of Helios Service Partners. Helios Service Partners–the result of the nation’s top independent HVAC-R businesses coming together–is the industry leader in multi-site mechanical services. They service 42 states with their 100% self-performing technicians.

About the Guest

Frankie Costa is the CEO of Helios Service Partners, the premier national self-performing mechanical. Helios Service Partners provides HVAC, refrigeration, plumbing, and commercial kitchen services to regional and national multi-site clients. Prior to Helios, Frankie led an industrial mechanical contractor in Oklahoma and Texas. He is a licensed attorney and previously worked in software and finance. Frankie holds an MBA from Harvard Business School, a JD from Yale Law School, and a BA from Yale College.

“There’s something deeply ministerial, deeply meaningful about trying to create good, dignified jobs across the country.”

— Frankie Costa 


** 00:27 – About Helios Service Partners

** 01:14 – Frankie’s career journey

** 05:59 – Helios’ North Star

** 11:10 – Driving investment in the space

** 15:02 – The business of talent

** 25:37 – Dealing with the talent shortage

** 29:22 – Future predictions 

** 44:11 – Sid’s final thoughts


ServiceChannel brings you peace of mind through peak facilities performance.

Rest easy knowing your locations are:

  • Offering the best possible guest experience
  • Living up to brand standards
  • Operating with minimal downtime

ServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers.

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