Retail

Why Broken HVAC in a Heatwave Is a Customer Experience Failure

Extreme heat is no longer a seasonal surprise. For European multi-site brands, HVAC resilience is now part of protecting customers, staff, revenue, and business continuity.

How Primark Blends Storytelling and Store Design

With Jessica Garbarino, Head of Communications at Primark US

Jessica discusses the challenges and opportunities of building brand awareness in a new country. She highlights the importance of storytelling and making emotional connections with customers.

2025 Retail Facilities Benchmark Report

Specific, key metrics for retail brands in small, medium, and large box industries.

The True Costs of HVAC Repairs in Retail Facilities and How to Avoid Surprises

Use industry data to understand HVAC repair costs in retail facilities, minimize downtime, and make smarter decisions with preventive maintenance.

The Asset Data Playbook: Data-driven asset management essentials

Get better insights by tracking and validating accurate asset data.

Holiday Retail Readiness:  Charting Your Course for 2026 Refrigerant Changes

Learn how retailers can meet 2026 refrigerant rules, cut OPEX, and boost sustainability — plus why refrigerant tracking is key to holiday success.

Holiday Retail Readiness: Preparing Your Assets for the Shopping Rush

Learn how retailers can use scorecards, data-driven decisions, and preventative maintenance to keep stores running smoothly during the holiday rush.

Case Study: Nationwide Retail Brand

National retailer leverages ServiceChannel facilities automation software to increase profitability.

Retail Facilities Management: A Seasonal Guide to Elevating the Customer Experience

Balancing customer comfort, cost control, and efficient operations across multiple retail locations can be overwhelming. This guide offers a strategic, seasonal approach to help you anticipate challenges, optimize resources, and elevate the customer experience, driving loyalty year-round.