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ServiceChannel
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December 19, 2022

About the Guest

Tom Sansoucy is an expert in facilities management. After beginning his career as petroleum service technician, Tom joined ServiceChannel as Director of Client Services, followed by multiple management positions at Cumberland Farms. Since 2019, Tom has held the role of Vice President of Facilities at EG Group America. EG America is the 5th largest convenience store network in the US.

“TThe thing that we say a lot at Cumberland farms is if you’re not taking care of the customer, then take care of the person who is – facilities.”

— Tom Sansoucy

TIMESTAMPS

*(0:18) About Tom
*(1:42) Tom’s responsibilities
*(3:11) Tom’s journey into facilities
*(5:40) EG Group’s Acquisition of Cumberland Farms
*(9:17) Segment 2: Across the Goal Line
*(14:49) The Coffee Differentiator
*(15:55) Industry Shifts
*(23:05) Segment 3: How We Do It
*(26:46) Making your customers feel safe
*(27:11) Segment 4: Future Forward
*(35:47) Consumer shifts that are here to stay
*(37:00) Tom’s final words of advice

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