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March 14, 2024

About the Guest

Tom Sansoucy is an expert in facilities management. After beginning his career as petroleum service technician, Tom joined ServiceChannel as Director of Client Services, followed by multiple management positions at Cumberland Farms. Since 2019, Tom has held the role of Vice President of Facilities at EG Group America. EG America is the 5th largest convenience store network in the US.

“The thing that we say a lot at Cumberland farms is if you’re not taking care of the customer, then take care of the person who is – facilities.”

— Tom Sansoucy


*(0:18) About Tom
*(1:42) Tom’s responsibilities
*(3:11) Tom’s journey into facilities
*(5:40) EG Group’s Acquisition of Cumberland Farms
*(9:17) Segment 2: Across the Goal Line
*(14:49) The Coffee Differentiator
*(15:55) Industry Shifts
*(23:05) Segment 3: How We Do It
*(26:46) Making your customers feel safe
*(27:11) Segment 4: Future Forward
*(35:47) Consumer shifts that are here to stay
*(37:00) Tom’s final words of advice


ServiceChannel brings you peace of mind through peak facilities performance.

Rest easy knowing your locations are:

  • Offering the best possible guest experience
  • Living up to brand standards
  • Operating with minimal downtime

ServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers.


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