Posts by ServiceChannel

How to Create a Preventive Maintenance Schedule in 6 Steps

Asset Audit Playbook for Enterprise Facilities Management

If you don’t know where all your assets are within your organization, trying to keep track of their performance and prevent downtime can be ad hoc. For many in the facilities management industry, this is standard operating mode.

3 Easy Ways to Add Photos to Your Work Orders

Uploading photos to your work orders before and after service is great way to communicate with your customer.

New Releases

New features to run your business and help you grow.

Stay on Top with the Right Work Order Status

Updating work orders to the correct status as jobs progress keeps you on track and automates your communication with customers. Download this PDF guide to status definitions and share it with your team.

Behind-the-Scenes Strategy

With Kara Cutino, Vice President of Store Development, Store Corporate Facilities, Strategic Procurement and Asset Protection at Ascena

From the outside, facilities can often seem shrouded in mystery. Our guest today knows how important it is illuminate, collaborate, and celebrate the work that’s being done in the brick and mortar space.

This episode features an interview with Kara Cutino, Vice President, Store Development, Facilities Services, Asset Protection & Store Purchasing at ascena. ascena is a leading national specialty retailer offering apparel, shoes, and accessories for women through brands like brands Ann Taylor, LOFT, Lou & Grey, and Lane Bryant.

In this episode, Kara discusses the behind-the-scenes strategies in facilities, the importance of trusting your team to fail, and how to provide a beautiful client experience.

Case Study: CAL’s Convenience

How CAL’s Convenience, Inc. used analytics to transform operations across its chain of 24/7 convenience store locations.

Overcoming Supply Chain Challenges

With Jim Owens, Chief Growth Officer at SDI

Three years ago the average person might’ve had to Google what supply chain means. Today, most people are familiar with the term and we’re dealing with mainstream supply chain challenges that affect us all. Today’s guest is sharing how to overcome them.

This episode features an interview with Jim Owens, Chief Growth Officer at SDI. SDI is the supply chain solutions and services company that specializes in helping large, multi-site facilities and plant maintenance leaders to reduce costs and risk while driving overall performance results and outcomes.

On today’s episode Jim joins us to discuss leveraging competitive advantage, why technology is no longer a nice-to-have in supply chain solutions, and the importance of levelsetting what you can and cannot control in an unpredictable supply chain landscape.

Ready, Set, Go — Three Phases of Enterprise Asset Management

From HVAC to refrigeration, lighting to the point of sale, asset downtime compromises customer experience and profitability. So, how can you make sure that your facilities deliver the best possible brand performance? The key is a long-term strategy for asset management.

The Impact of Design on Human Behavior

With Mark Landini, Creative Director at Landini Associates

There once was a time when the brick and mortar retail space served as more than just a place to buy goods, but as an opportunity for community to flourish. Our guest today designs with that in mind.

This episode features an interview with Mark Landini, Creative Director at Landini Associates. Landini Associates designs places for people. Based in Sydney, working globally, they are a design and brand consultancy specializing in the creation of profitable retail and hospitality formats for their global clients all over the world.

On today’s episode Mark joins us to discuss how design in the retail space is ideally invisible, the impact of design on human behavior, and the importance of “the barbecue test”.

Check In and Check Out: Your key to great scores

Real-time sign in and check out with the mobile app.

Bonus Episode: Overcoming Labor Shortages and Supply Challenges

On this season of the podcast we’ve talked to some of the brightest minds and key voices in facilities management. One theme that ran through almost every episode was the supply chain disruption and labor shortages we’re facing in a post-pandemic world. On this episode, we wanted to revisit this topic and recap some insights on how our guests are handling these challenges.