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Defending the Castle with Facilities

With Morgan Seghin, Facilities Manager for Swarovski

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

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ServiceChannel
Modified on

March 14, 2024

In this episode, Morgan discusses managing facilities on an international scale, the attention to detail required of a luxury retailer, and how Swarovski is honoring their responsibility to the planet with sustainable practices.

About the Guest

Hailing from Belgium, Morgan Seghin has 15 years of experience working in retail, 10 of which are in facilities management. He has worked for international luxury retailers all over the world such as Prada and Christian Dior, where he pioneered and launched the facilities management program. He has since moved to Paris where he manages the facilities at Swarovski across Europe.

“Our CEO says the project is king, the client is queen, and always the store is the castle. So, we treat it as a castle. You wouldn’t go to Disneyland if you have a castle that’s falling apart and not painted very well with the wrong lighting and slippery stairs.”

— Morgan Seghin 

TIMESTAMPS

**(01:58) – Morgan’s Journey

**(06:41) – Facilities in Swarovski

**(11:03) – Facilities within a luxury brand

**(18:03) – The evolution of retail

**(30:18) – How Swarovski prioritizes sustainability

**(34:15) – Sid’s final thoughts

SPONSOR:

ServiceChannel brings you peace of mind through peak facilities performance.

Rest easy knowing your locations are:

  • Offering the best possible guest experience
  • Living up to brand standards
  • Operating with minimal downtime

ServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers.

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