Posts by ServiceChannel

How Retail Has Grown into a Hospitality Business

With Garrick Brown, Director of Advisory Services and Business Development at Lockehouse Retail Group

This episode features an interview with Garrick Brown, Director of Advisory Services and Business Development at Lockehouse Retail Group. Garrick is one of the United States’ leading retail real estate analysts. On this episode, Garrick discusses why he thinks the retail apocalypse is over, how retail has grown into a hospitality business, and why consumer expectations are higher than ever.

Quick Service Restaurant Facilities Benchmark Report

See where you’re spending more than the QSR industry and how much you could save by upgrading to the best service providers in the market.

RFPs, Proposals, and QuickView

For Intermediate Users — Facilities Managers, Operations, Regional and District Managers

How Procurement and Facilities Can Collaborate Effectively

With Nick Ammaturo, Head of Indirect Procurement at Subway

This episode features an interview with Nick Ammaturo, Head of Indirect Procurement at Subway. Subway is a $17B+ privately-held business with over 40,000+ restaurants located in more than 100 countries. Nick joins us to talk about why he feels facilities deserves more attention, how the pandemic changed the way consumers interact with physical spaces, and why data will lead the industry into its future.

The State of Grocery Report

The Internet transformed retail, raising expectations for customers and forcing brick-and-mortar stores to modernize and adapt. Until recently, the grocery industry seemed immune from this impact.

Preferred Provider

Reach new high-profile customers as a ServiceChannel Preferred Provider

Dashboard 101: How to Use the Service Request Dashboard

For Beginning ServiceChannel and GPS Location Users.

Scaling High Brand Standards Across 2000+ Locations

Roger Goldstein, Executive Director of Facilities and Energy at Panda Restaurant Group

This episode features an interview with Roger Goldstein, Executive Director of Facilities and Energy at Panda Restaurant Group. Roger directs facilities for more than 2,200 stores across the US.

On this episode, Roger joins us to talk about how he invests in experiences, accomplishes what Panda calls “ambience with pride,” and how facilities innovates together with operations.

The Brick and Mortar Retail Report

This report identifies the big and surprisingly simple reasons that consumers aren’t returning to some brick-and-mortar stores, lays bare the financial and reputational consequences, and provides guidance on what retailers should be focusing on in the brick-and-mortar experience.

Elevating Brick & Mortar

How Operations and Facilities Drive Brand Performance

If you run a multi-location brand in the retail, restaurant, grocery, convenience, banking, or wellness industries, you know that great customer experiences are a competitive advantage. This show is for leaders in operations, facilities, sourcing, procurement, construction, and finance – to find out how to accelerate that advantage and drive revenue.

Case Study: Vera Bradley

How a heritage retail brand embraces facilities technology to delight customers

Case Study: Tops Market

Digital transformation for a customer experience-driven grocery chain