Operationalizing for Growth While Keeping the Customer First
With David Bloom, Chief Development and Operating Officer of Capriotti’s and Wing Zone
Since 1976, Capriotti’s Sandwich Shop has built a name for itself by offering fanatically delicious sandwiches made with high-quality ingredients that have inspired customers and franchisees alike. And Wing Zone is one of the nation’s fastest-growing takeout/delivery chains — known for its award-winning flavors of fresh, cooked-to-order chicken wings, tenders, and fries.
Listen now:
ServiceChannel
Modified on
March 20, 2023
In our third episode of season two, David Bloom, Chief Development and Operating Officer at Capriotti’s and Wing Zone, talks about the importance of aligning on company values, operationalizing for scale and growth, and making sure your brand maintains a human connection when adopting new technology.
About the Guest
David’s background includes a long track record of strategically accelerating sustainable brand expansion and operational performance in a wide variety of industries on a global basis. David’s early career in the franchise industry began as a multi-unit franchisee and as SVP of Brand Expansion for Quiznos, growing it from a small regional brand to opening over 5,000 locations in 28 countries.
“It’s sort of this confluence or integration of physical space, human resources and technology, and making sure it all works in a way that’s seamless.”
— David Bloom
TIMESTAMPS
**(02:11) – David’s Journey
**(05:24) – Building a franchise
**(13:53) – Leading with core values
**(24:15) – The importance of the physical location
**(34:30) – Post-Covid technology adoption
**(43:58) – Advice to those in facilities
