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March 14, 2024

In our third episode of season two, David Bloom, Chief Development and Operating Officer at Capriotti’s and Wing Zone, talks about the importance of aligning on company values, operationalizing for scale and growth, and making sure your brand maintains a human connection when adopting new technology.

About the Guest

David’s background includes a long track record of strategically accelerating sustainable brand expansion and operational performance in a wide variety of industries on a global basis. David’s early career in the franchise industry began as a multi-unit franchisee and as SVP of Brand Expansion for Quiznos, growing it from a small regional brand to opening over 5,000 locations in 28 countries.

“It’s sort of this confluence or integration of physical space, human resources and technology, and making sure it all works in a way that’s seamless.”

— David Bloom


**(02:11) – David’s Journey

**(05:24) – Building a franchise

**(13:53) – Leading with core values

**(24:15) – The importance of the physical location

**(34:30) – Post-Covid technology adoption

**(43:58) – Advice to those in facilities


ServiceChannel brings you peace of mind through peak facilities performance.

Rest easy knowing your locations are:

  • Offering the best possible guest experience
  • Living up to brand standards
  • Operating with minimal downtime

ServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers.


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