Customer Stories

Driving Brand Loyalty by Bringing Quality to Convenience

With Tom Sansoucy VP, Facilities, EG America

What’s one of the most effective ways to take care of your customer? Taking care of your facilities team. Our guest today is an authority on how to do just that.

This episode features an interview with Tom Sansoucy, VP of Facilities at EG Group America. EG Group is the fifth largest C-store network in the country. Brands in the EG Group Family consist of Cumberland Farms, Certified, Fastrac, Kwikshop, and Loaf ‘n Jug. Prior to the acquisition by EG Group, Tom was the Director of Facilities Support at Cumberland Farms. Before that, Tom served as the Director of Client Services at ServiceChannel. He began his career as a petroleum service technician.

On this episode, Tom discusses the importance of taking care of your technicians, creating both convenience and value for travelers. Plus, how he balances working hard with working smart.

Maintaining a Billion Dollar Asset Fleet

With RJ Zanes, Senior Director, Facilities Maintenance at Sam’s Club

Taking great care of an asset fleet is a direct way to drive customer loyalty. This episode features an interview with RJ Zanes, Senior Director of Facilities Maintenance at Sam’s Club. Prior to Sam’s Club, RJ held operations roles at JLL, Daifuku, JBT Aerotech. On this episode, RJ discusses maintaining a billion dollar asset fleet, how he drives accountability through quality assurance, and why his number one goal is providing member delight.

Elevating Brick & Mortar

How Operations and Facilities Drive Brand Performance

If you run a multi-location brand in the retail, restaurant, grocery, convenience, banking, or wellness industries, you know that great customer experiences are a competitive advantage. This show is for leaders in operations, facilities, sourcing, procurement, construction, and finance – to find out how to accelerate that advantage and drive revenue.

Case Study: Vera Bradley

How a heritage retail brand embraces facilities technology to delight customers

Case Study: Tops Market

Digital transformation for a customer experience-driven grocery chain

Case Study: Tommy Bahama

Apparel and full-service restaurant chain automates day-to-day work orders to focus more on cost-savings and store experience

Case Study: Metropolitan Market

Grocery Store Improves the Shopper Experience by Modernizing FM Operations with ServiceChannel.

Case Study: Sit n’ Sleep

An FM Team Sleeps Better at Night by Replacing ‘Legacy Approach’ with Visibility and Accountability of Service Automation.

Case Study: Fendi

Implement ‘Game Changing’ Health & Safety Auditing Across EMEA with ServiceChannel Service Automation