Elevating Brick & Mortar
How Operations and Facilities Drive Brand Performance
If you run a multi-location brand in the retail, restaurant, grocery, convenience, banking, or wellness industries, you know that great customer experiences are a competitive advantage. This show is for leaders in operations, facilities, sourcing, procurement, construction, and finance – to find out how to accelerate that advantage and drive revenue.
About the Show
In customer-centric organizations, there is often a visionary leader who drives the customer experience — regardless of their title. Whether you’re an executive in marketing, IT, sales, service or HR — you need to build smarter customer experiences. It is your job to drive innovation, foster trust, inspire loyalty and demonstrate value to your customers. This podcast will help you do it. Each episode shares the vision and story of a leader who created innovative — and unexpected — ways to empower their employees and delight their customers