Resources

The State of Grocery Report

The Internet transformed retail, raising expectations for customers and forcing brick-and-mortar stores to modernize and adapt. Until recently, the grocery industry seemed immune from this impact.

Dashboard 101: How to Use the Service Request Dashboard

For Beginning ServiceChannel and GPS Location Users.

Scaling High Brand Standards Across 2000+ Locations

Roger Goldstein, Executive Director of Facilities and Energy at Panda Restaurant Group

This episode features an interview with Roger Goldstein, Executive Director of Facilities and Energy at Panda Restaurant Group. Roger directs facilities for more than 2,200 stores across the US.

On this episode, Roger joins us to talk about how he invests in experiences, accomplishes what Panda calls “ambience with pride,” and how facilities innovates together with operations.

The Brick and Mortar Retail Report

This report identifies the big and surprisingly simple reasons that consumers aren’t returning to some brick-and-mortar stores, lays bare the financial and reputational consequences, and provides guidance on what retailers should be focusing on in the brick-and-mortar experience.

Elevating Brick & Mortar

How Operations and Facilities Drive Brand Performance

If you run a multi-location brand in the retail, restaurant, grocery, convenience, banking, or wellness industries, you know that great customer experiences are a competitive advantage. This show is for leaders in operations, facilities, sourcing, procurement, construction, and finance – to find out how to accelerate that advantage and drive revenue.

Case Study: Vera Bradley

How a heritage retail brand embraces facilities technology to delight customers

Case Study: Tops Market

Digital transformation for a customer experience-driven grocery chain

Case Study: Tommy Bahama

Apparel and full-service restaurant chain automates day-to-day work orders to focus more on cost-savings and store experience

Case Study: Metropolitan Market

Grocery Store Improves the Shopper Experience by Modernizing FM Operations with ServiceChannel.

Case Study: Sit n’ Sleep

An FM Team Sleeps Better at Night by Replacing ‘Legacy Approach’ with Visibility and Accountability of Service Automation.

Case Study: Fendi

Implement ‘Game Changing’ Health & Safety Auditing Across EMEA with ServiceChannel Service Automation

Case Study: Money Mart Financial Services

Global Financial Services Provider Leverages Business Intelligence from ServiceChannel to Improve Processes and Reduce Repair & Maintenance Expenses.