Hear What Our Customers Had to Say at ServiceX 2019

ServiceX 2019 truly exceeded our expectations. Attendance at this year’s event was incredible, breaking records from all prior years. We had the opportunity to connect with customers, industry leaders, and friends who came from far and wide, each with a keen interest in learning more about what ServiceChannel has to offer.  Our theme throughout the event was focused on the importance of Read More

How Asset Management Automation Can Prevent Overspend

Asset and inventory tagging and management is kind of like going to the dentist for most operations people: It’s good for you to do but nobody really likes to do it. Things could be worse, though. You could be in charge of asset tagging and management at Wal-Mart’s scale, which involves 900,000 fixed and movable assets and equipment.  Now multiply the complexity of managing those assets Read More

Bats, Squirrels, and Onion Peeling Take Center Stage at ServiceX 2019

To our customers, prospective customers, and all other ServiceX 2019 attendees, thank you. It was so good to see all of you at our annual event. ServiceChannel prides ourselves for delivering unprecedented transparency and visibility in how our customers and their many providers interact with each other. While our platform is world-class in this area, sometimes there is no substitute for Read More

ServiceX 2019: What to Know Before You Go

We can’t wait to welcome you to ServiceX 2019! We’ve spent the last several months lining up speakers, preparing the space, and putting together incredible content to educate attendees on the latest trends and topics in facilities management – and we think this year’s event will be our best yet.  With all the excitement, of course, comes plenty of logistical planning: We put together this guide Read More

Increase Efficiency and Optimize FM Performance with Data Analytics

In the many years we’ve had the privilege of hosting our user conferences, we have seen remarkable advancements in how facilities managers approach their profession. FMs that we interact with today are taking a more strategic, analytical approach to their day-to-day tasks. They are no longer content as simply the “fixer-uppers” of the business when problems crop up with buildings or equipment. Read More

Harnessing FM Data to Strengthen Relationships with Your Business Partners

The digital era we live in today is certainly not lacking in terms of the volume of data we collect. Industry experts estimate that since 2013, we will have doubled the amount of data collected each year, going from 4.4 trillion to 44 trillion gigabytes by 2020. The facilities management world is no exception to this trend. The problem, however, is this: Despite the deluge of data itself, Read More

Get Connected, Get Inspired: Beyond the Keynotes at ServiceX 2019

ServiceX 2019 is just around the corner. We’re gearing up to welcome over 300 industry leaders, executives, and facilities professionals to the Omni Scottsdale Resort & Spa on September 22, 2019. Our action-packed, three-day event features keynotes from Union Square Hospitality Group CEO and Shake Shack Founder Danny Meyer, Award-Winning Chef and TV Personality Jeff Henderson, and Read More

11 Ways Facilities Departments Manage Spend Better with ServiceChannel

Saving money is often a primary motivator for facilities departments to implement an FM system. However, not every system has the comprehensive functionality to drive cost savings across all aspects of a facilities operation. ServiceChannel’s Service Automation platform has worked with over 200 leading multi-site brands, uncovering savings in all parts of their businesses. Here are 11 specific Read More

Best Practices for Improving FM Service Provider Relationships

The relationship between facilities management teams and providers is certainly unique and, at times, can be difficult to navigate. The best relationships between FMs and providers require that both parties are unified around a common mission or goal – however, achieving this goal may be easier said than done. This is why communication, honesty, and clarity are critical to FMs and providers’ Read More

Is FM Software Worth the Cost? Learn How to Calculate ROI

If you’re still running your facilities management program on a spreadsheet – or, worse, a growing pile of paper invoices – you already know that it’s time for an upgrade. From scheduling repairs and preventive maintenance to addressing emergency breakdowns and making sure invoices are paid on time, day-to-day FM responsibilities are time-consuming: When all this is carried out manually, it’s Read More

How the ‘Retail Renaissance’ is Redefining the In-Store Experience

Steve Jobs, the guy who told us to think different, said this about the importance of customer experience: "You've got to start with the customer experience and work back toward the technology - not the other way around." Walk into any of the Apple stores around the world and you’ll see this philosophy come to life in every facet of the in-store experience. This is why the successful Read More

Streamlining Store Operations with a Data-Driven Approach

Considering brick-and-mortar retail industry’s current, tumultuous state in the midst of digital transformation, retailers big and small are scrambling to reprioritize the importance of their facilities data. Retailers that want to stand out amongst stiff competition need to understand that sourcing, compiling, analyzing, and creating actionable insights around their stores is central to improving Read More

Are Your Facilities Prepared for Extreme Summer Weather?

While most would consider winter weather to pose the greatest challenge to facilities managers, the hot summer months can bring their own set of difficulties. Thunderstorms, heavy rains, wildfires, tornadoes, extreme heat, and even hurricanes can put businesses at risk for serious damage – and, if not caught early, this can lead to significant operational downtime. In fact, more than 40% of Read More

Transform Your Facilities Department into a Profit Center

Companies have been considering the repair and maintenance of buildings and equipment as just the “cost of doing business” for far too long. The reality, of course, is that for many companies, facilities and facilities management are essential to the core mission of the business. This goes without saying for retail and restaurants, but it’s just as true for banking, healthcare, Read More

ServiceX: Everything You Need to Know about This Year’s Agenda

ServiceX, our exclusive 3-day conference, is back for another year. We can’t wait for you to join us on September 22nd-24th in Scottsdale, AZ for what is set to be our best learning event yet.  This year’s show has an amazing lineup of sessions designed with a deep understanding of the high-pressure environment and complexities of managing facilities, a profession in the throes of digital Read More

5 Biggest Risk Management Issues For Facility Managers

Risk management is not just for risk managers anymore. For multi-site retail, restaurant and convenience store brands, facility management impacts all facets of an organization. With hundreds of locations, thousands of commercial contractors, and millions of customers, there are all kinds of formal and informal touchpoints outsiders have with a company. And there is potential risk inherent Read More

Danny Meyer and Chef Jeff Henderson to Speak at ServiceX 2019

While the Facilities Management industry has long been concerned with efficiency and cutting costs, a recent shift in ideologies has brought another concept to the forefront: customer experience. We are excited to announce that this year’s ServiceX conference will feature industry-leading innovators Danny Meyer, CEO of Union Square Hospitality Group and founder of Shake Shack, and Chef Jeff Read More

What is TCO in Facilities Management & How Can You Minimize It?

As anyone who has purchased a car knows, the upfront cost is one price; the cost of maintaining that vehicle is entirely another. This concept is a simple example of “total cost of ownership” or the total direct and indirect cost of purchasing and maintaining a system over its useful lifetime.  TCO is a well-understood concept in facilities management, especially when it comes to the Read More

How Suppliers & Contractors Can Benefit from Modern FM Technology

Modern technologies have brought substantial benefits to the retail facilities management, FM, sector. From cloud-based enterprise computing and mobile to big data and the emerging Internet of Things, retail brands are realizing significant improvements across their operations. However, while not surprising, much of the attention around FM solutions has been focused around facilities Read More

5 Key Steps to Effective Contractor Management

Contractor Management Challenges Today Facilities management professionals and their teams today are required to manage highly distributed enterprises with locations (stores, restaurants, buildings, outlets, healthcare centers, etc.) all over the country or even all over the world. For repair and maintenance (R&M) of these facilities, FM teams often need to source and manage service Read More