Weathering This Record-Breaking Hurricane Season with ServiceChannel’s Weather Module

As if 2020 hasn’t been difficult enough, facilities leaders now face a new challenge — a record-breaking hurricane season. Tropical Storm Cristobal is forecasted to arrive at the US Gulf Coast this weekend, possibly as a hurricane. Doug Edgerton, a twenty-year retail facilities professional, reached out to me to ask how we could help him prepare hundreds of locations that would be impacted by this Read More

How Supermarket Chains Can Guide Decision-Making with Real-Time Insights

The COVID-19 pandemic has changed everything about the way we live and work – and, in turn, it has radically changed the ways consumers shop, exercise, and dine out. ServiceChannel is committed to helping our customers through this difficult time in any way we can. Please do not hesitate to reach out with any questions or concerns at cv@servicechannel.com.  Maintaining a grocery store through Read More

Don’t Be Fooled by Labor Rates: How to Save 20% with One Procurement Shift

A facility manager of a large restaurant chain told me that he was attempting to swap providers, but was blocked by the procurement department because the new provider’s labor rate was higher than the incumbent’s. He was frustrated because he was trying to introduce a high-quality plumber into the mix, but what he didn’t know yet was that our data could help show that hiring the new provider would Read More

Addressing the Challenges of Managing a Nationwide Fast Casual Chain

The COVID-19 pandemic has changed everything about the way we live and work – and, in turn, it has radically changed the ways consumers shop, exercise, and dine out. ServiceChannel is committed to helping our customers through this difficult time in any way we can. Please do not hesitate to reach out with any questions or concerns at cv@servicechannel.com.  While the fast-casual sector of the Read More

How Technology Enables Smooth Operations at National Fast-Casual Restaurants

The COVID-19 pandemic has changed everything about the way we live and work – and, in turn, it has radically changed the ways consumers shop, exercise, and dine out. ServiceChannel is committed to helping our customers through this difficult time in any way we can. Please do not hesitate to reach out with any questions or concerns at cv@servicechannel.com.  The very premise that the fast-casual Read More

How ServiceChannel Scout Unlocks an Age-Old Facility Management Challenge With Data

A grocery store staff member notices the freezer is running warmer than usual and calls an HVAC technician. If they rely on the wrong provider, it could mean waiting up to four times longer than average. What’s more, a top-performing provider would complete work up to five times as quickly. That time could be worth a lot of melted ice cream. To prevent food spoilage and unsatisfied customers, you Read More

3 Key Crisis Response Considerations for Grocers

Depending on where you live, you may be entering your 7th week under a stay at home order. Your local retailers are closed. Your favorite restaurant is only doing take-out or delivery. Yet, we all know the one industry that has been open through it all -- Grocery. Wow. It is amazing what grocers have learned and shared about their efforts to keep employees safe and consumers -- you and me -- fed. Read More

Resilient Facility Operations Through the Crisis: Part II, FM Execution with Service Providers and Location Staff

In part 2 of this series on resilient facility operations, we look at specific steps to take to prepare locations—and the contractors that service those locations—for resilient operations during the pandemic crisis. For steps 1–3, see part 1 here: Resilient Facility Operations Through the Crisis: Part I, The Role of Facilities Management in Business Continuity. 4. Create a Site Audit Checklist Read More

Resilient Facility Operations Through the Crisis: Part I, The Role of Facilities Management in Business Continuity

In the midst of the COVID-19 pandemic, there is a warranted sense of anxiety among people and businesses who are facing an unprecedented and challenging situation. Many of the consumer businesses that typically fuel the economy have experienced drastic changes to operations, from closures to limited operations to strain under spikes in customer demand.  The new normal for business operations in Read More

Managing in the Midst of Coronavirus: Advice for Facilities Management Teams

During my previous 28 years leading Facilities Management for CVS Health, I thought I’d seen it all. You probably did too.  After all, you put out fires every day. Then came COVID-19. With the situation changing literally hour-by-hour, uncertainty and disruption are becoming the new normal.  None of us know for sure where this will take our businesses. But we do know that FM teams will play a Read More

COVID-19 Webinars: Our New No-Cost Features

Earlier this week, we told you about three new features, Labels, Checklists, and Site Planning, that we’re providing free of charge to help you meet the new challenges that the coronavirus has brought to your business.  To get you up and running fast, we’re offering webinars to show you how to most effectively use these features. To make it easier to join, you have a choice of several dates and Read More

Our COVID-19 Game Plan for ServiceChannel Customers

First of all, we appreciate what you and your companies are going through in the midst of this challenging, and uncertain, global situation. I’ve already spoken with many of you personally, and plan to reach out to a lot more of you in the coming week. In the meantime, I want to provide you with an update on several relevant aspects of our response to the situation.   ServiceChannel has been Read More

Investing in Artificial Intelligence for Retail: Why it Matters for Long-Term Growth

There’s a lot more to being a successful retailer these days than moving product off your shelves. Competition is fierce, with brands constantly innovating new shopping experiences, marketing campaigns, and ways to interact with customers. Add to that the growing influence of digital natives like Amazon and Allbirds in the brick-and-mortar realm, and traditional retailers have themselves a Read More

4 Trends to Watch in Retail Healthcare Facility Management

In recent years, one of the most significant changes to impact facilities management has been the increasing prevalence of retail healthcare businesses. These businesses include walk-in clinics, urgent care centers, dental offices, vision centers, and even specialty practices – that, in many cases, are introduced into existing retail settings such as malls or shopping centers. Some even mimic Read More

What Ben Franklin Can Teach Us About Proactive Facility and Equipment Management

Ben Franklin is attributed with the maxim “an ounce of prevention is worth a pound of cure”. As also the inventor of the eponymous “Franklin Stove,” Ben would have also known that routine maintenance on a piece of equipment like this would prevent a lot of problems down the line. But this is easier said than done for modern facilities managers and their contractors who are responsible for the Read More

Improving Retail Customer Experiences with Strategic Space Planning

There are 23.5 square feet of retail space for every person in the United States, which is more than any other country in the world. All this retail space is critical to our economy as more than 90 percent of the nearly $6 trillion consumers spend in the US take place inside brick-and-mortar stores – so much for the retail apocalypse. Managing all this square footage well requires strategic Read More

How to Leverage Data and Technology to Keep Shoppers Coming Back

The far-reaching impact of digital transformation is typically associated with the digital-first preferences of millennials (or “Generation Z”). However, we were recently startled to see that Gen X grocery shoppers are now trending toward online services more than ever before. If we see even a modicum of shift among the even larger Baby Boomer generation, this begs the question: Are the days of Read More

Two Unexpected Ways to Improve Business Operations with Big Data

When Arthur Conan Doyle introduced Sherlock Holmes’ to the world in 1891 with A Scandal in Bohemia, he wrote, “It is a capital mistake to theorize before one has data.” This holds true for any business that’s built upon processes that require continuous upgrades and analysis. Doyle’s words are arguably even more prevalent today as the use of data has become a foundational piece for Read More

The Impact of Store Appearance on Brand Reputation

We recently explored the ways in which store maintenance impacts customer acquisition and retention. In this second post of the series, we’ll take a step back and look at the impact of store appearance (which, of course, is synonymous with maintenance in many ways) on brand reputation: The way in which a brand is perceived and valued by customers, stakeholders, and the broader retail Read More

What Does the Future of Grocery Shopping Look Like? 3 Trends on the Horizon

The grocery industry, like retail in general, is changing – and fast. Today, there are more food shopping options for consumers than ever before, including meal kit delivery services, curbside pickup, online ordering, and more. Women are no longer the primary shoppers, millennials are turning to mobile apps for on-demand meals, and just about everyone is on the hunt for some kind of specialty, Read More