Resources

Spring 2024 Product Release Webinar

Watch this on-demand webinar to learn about the new features and tools in our Spring 2024 Product Release that help you get the most out of your budget, continuously improve your provider network, validate asset data across all your locations, and more.

The Detail Is in the Data: Objective Stats Take the Guesswork Out of Building Your Provider Network

Introducing: The Elevating Brick & Mortar Podcast

5 Ways Data-Centric AI is Leveling Up Facilities Teams

Artificial intelligence (AI) is changing how this work gets done. But AI is only as powerful as the data it’s trained on.

Hotel PMS Integration: How It Works and Why It Matters

Learn how hotel PMS integration connects booking engines, revenue systems, and operations tools to improve guest experience and protect hotel revenue.

Announcing ServiceChannel AI: Your Best Work Starts Now  

Introducing ServiceChannel AI: prevent disruptions, stretch your budget, and level up your team with intelligence built into everyday FM workflows. Explore more.

ServiceChannel AI Explained: 5 Ways It Helps Facilities Teams Get Out of Reaction Mode

ServiceChannel AI brings intelligence directly into facilities workflows. Explore five ways it helps teams prevent downtime, cut waste, and finally get out of reaction mode.

Vendor Management for Hotels: Strategies for Service Quality and Cost Control

Learn why vendor management for hotels is essential to success and how technology can contribute to an effective service provider management strategy.

Hotel Preventive Maintenance Challenges: Why Plans Break Down in Real Life

Explore the challenges of preventive maintenance in hotels and learn why maintenance plans often fail. Find out how technology can improve hotel PM.

The Heart Work Engine: How Smarter Maintenance Powers Five-Star Hotel Experiences

A look at how proactive maintenance protects guest experience, operational reliability, and brand reputation across every property.

Better Together: The Trade Specialists Behind Confident Proposal Reviews

Trade Specialists bring hands-on expertise to proposal reviews. See how ServiceChannel helps clients reduce costs and make confident repair and replacement decisions.

Powerful AI for Proactive FM 

ServiceChannel AI helps your team create accurate work orders, spot issues before dispatch, and get quick status summaries. Additional updates streamline sourcing, budgeting, and asset management. These innovations and more are coming soon in the Spring Product Release on March 24–26, 2026.

Hotel Asset Management: A Practical Guide to Smarter CapEx and Fewer Guest-Impacting Failures

Learn about hotel asset management and how it contributes to predictable CapEx planning, longer asset lifespans, and a standardized brand experience.

How to Scale Brands without Losing their Soul

With Christopher Gumprecht, VP of Marketing and Information Technology at Craveworthy Brands

Christopher shares a career spent in restaurants, not just behind a desk. He emphasizes the importance of focusing on KPIs before investing in technology, and standardizing operations while preserving your brands’ identity.

Why Facilities Is Everyone’s Business, from the C-Suite to the Store Floor

With Paul Walsh, Founder of Path2Max

Paul Walsh, founder of Path2Max, discusses the evolving role of facilities management in retail and mutli-site operations. He talks about how facilities have shifted from being an “invisible engine room” to a highly visible, strategic function.