Customer Stories

Fireside Chat Summer Series: Part 2

Tune in to part 2 of the 4 part Fireside Chat Summer Series. This week, hear from RaceTrac and Louis Vuitton as they discuss their journey with ServiceChannel.

Fireside Chat Summer Series: Part 1

Tune in to part 1 of the 4 part Fireside Chat Summer Series. This week, hear from Smile Doctors and CURO Financial as they break down their journey with ServiceChannel.

Defending the Castle with Facilities

With Morgan Seghin, Facilities Manager for Swarovski

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Case Study: Sam’s Club

The member-only retail giant leans on ServiceChannel to support its goal of being the world’s most reliable, sustainable real estate platform.

Prioritizing the Patient Experience

With Kenneth Jones, Director of Facilities at Heartland Dental

In this episode, Kenneth Jones, Director of Facilities at Heartland Dental, discusses tackling supply chain shortages, prioritizing the patient experience, and how he and his team are optimizing medtail.

Case Study: Great Expressions Dental Centers

How a 40-year-old dental service company revitalized its business through a facilities digital transformation

Behind-the-Scenes Strategy

With Kara Cutino, Vice President of Store Development, Store Corporate Facilities, Strategic Procurement and Asset Protection at Ascena

From the outside, facilities can often seem shrouded in mystery. Our guest today knows how important it is illuminate, collaborate, and celebrate the work that’s being done in the brick and mortar space.

This episode features an interview with Kara Cutino, Vice President, Store Development, Facilities Services, Asset Protection & Store Purchasing at ascena. ascena is a leading national specialty retailer offering apparel, shoes, and accessories for women through brands like brands Ann Taylor, LOFT, Lou & Grey, and Lane Bryant.

In this episode, Kara discusses the behind-the-scenes strategies in facilities, the importance of trusting your team to fail, and how to provide a beautiful client experience.

Case Study: CAL’s Convenience

How CAL’s Convenience, Inc. used analytics to transform operations across its chain of 24/7 convenience store locations.

Driving Brand Loyalty by Bringing Quality to Convenience

With Tom Sansoucy VP, Facilities, EG America

What’s one of the most effective ways to take care of your customer? Taking care of your facilities team. Our guest today is an authority on how to do just that.

This episode features an interview with Tom Sansoucy, VP of Facilities at EG Group America. EG Group is the fifth largest C-store network in the country. Brands in the EG Group Family consist of Cumberland Farms, Certified, Fastrac, Kwikshop, and Loaf ‘n Jug. Prior to the acquisition by EG Group, Tom was the Director of Facilities Support at Cumberland Farms. Before that, Tom served as the Director of Client Services at ServiceChannel. He began his career as a petroleum service technician.

On this episode, Tom discusses the importance of taking care of your technicians, creating both convenience and value for travelers. Plus, how he balances working hard with working smart.