How Asset Management Automation Can Prevent Overspend

Asset and inventory tagging and management is kind of like going to the dentist for most operations people: It’s good for you to do but nobody really likes to do it. Things could be worse, though. You could be in charge of asset tagging and management at Wal-Mart’s scale, which involves 900,000 fixed and movable assets and equipment.  Now multiply the complexity of managing those assets Read More

Increase Efficiency and Optimize FM Performance with Data Analytics

In the many years we’ve had the privilege of hosting our user conferences, we have seen remarkable advancements in how facilities managers approach their profession. FMs that we interact with today are taking a more strategic, analytical approach to their day-to-day tasks. They are no longer content as simply the “fixer-uppers” of the business when problems crop up with buildings or equipment. Read More

7 Smart Building Technologies Needed to Bring Facilities into the Future

Perhaps no technology trend has had a bigger impact on facilities management than the investment into “smart” building technologies. This already-multi-billion dollar market is growing leaps and bounds, featuring tech that ranges from optimized climate control to smart parking garages and self-cleaning bathrooms, plus many other use cases both known and still to be imagined. A smart Read More

4 Ways Service Automation Transforms Repair and Maintenance Processes

Service automation is a process to help human workers complete their tasks quicker, easier, and more efficiently. This can be applied across many business operations, including facilities management. Service automation for facilities management focuses on supporting facilities managers with automated repair and maintenance efforts. In this post, we will look at four specific areas in Read More

How Facilities Management Improves Customer Experience

The first full week of October is officially Customer Service Week and the ServiceChannel team couldn’t be more excited. The week was set out to celebrate the importance of customer service and customer experience, along with the people who continue to serve and support customers on a daily basis.  Read More