The Year of Investing in Customer Convenience
With Chris Walton, Co-CEO of Omni Talk
Chris Walton co-founded retail blog, Omni Talk in 2017 and has quickly turned it into one of the fastest growing blogs in retail. Omni Talk has been read by nearly 4 million on Forbes, with podcasts and videos that consistently rank as some of the most listened to within the industry.
Listen now:
ServiceChannel
Modified on
March 14, 2024
In this episode, Chris talks about the evolution of customer convenience in retail, his take on technological trends, and what he calls the “Show Me the Money” year.
About the Guest
With nearly 20 years of success within the retail and retail technology industries, Chris is a leading expert in omnichannel retailing. Prior to starting Omni Talk, Chris worked for Target, where he was the Vice President of the retailer’s Store of the Future project and the Vice President of Merchandising for Home Furnishings on Target.com. Chris began his career at Gap, Inc. and holds a BA in Economics and History from Stanford University, and an MBA from the Harvard Business School.
“The convenience dynamics have changed in the minds of the consumer, and it’s a universal truth to me that we — and particularly the younger generations — want to consume everything on their schedule and on demand to the best of their abilities.”
— Chris Walton
TIMESTAMPS
**(02:07) – The birth of Omni-Talk
**(07:39) – A Chris-eye view of the current retail landscape
**(16:41) – The importance of the physical space
**(26:37) – What’s working in innovation?
**(35:28) – What is Chris excited about?
**(43:01) – Final thoughts with Sid
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