Embracing Diversity to Drive Facilities and Business Success
With Jaclyn Frenzel, President at OnSite
This episode features an interview with Jaclyn Frenzel, President at OnSite, a facility maintenance company that utilizes a cloud-based approach to achieve cost-reducing, effective solutions for multi-site facility service needs. With over 13 years at the company, two years as President, Jaclyn’s priority lies in building an efficient organization staffed with business development, sales, marketing, and support professionals. Her notable achievements include directing strategic marketing campaigns, mobilizing operations teams and facilities program deployment. On this episode, Jaclyn delves deep into what brands find most important when it comes to facilities management, the importance of bringing diversity to the table in any business scenario, and how to best attract and retain talent in a post-pandemic world.
About the Guest
Since 2020, Jaclyn Frenzel has served as the President of Onsite. The company was founded over 20 years ago. She joined the company in 2009, working her way up from Director of Marketing and Development to VP of Operations and Marketing to Partner and Vice President of Operations. Her priority is building an efficient organization staffed with business development, sales, marketing, and support professionals. Jaclyn’s notable achievements include directing strategic marketing campaigns, mobilizing operations teams and facilities program deployment (conceptualization through completion). She currently lives in Stockton, California.
*(0:16) Jaclyn’s role
*(5:12) About OnSite
*(8:28) Facilities management explained
*(14:43) What brands find important
*(18:37) Impacts of the pandemic
*(21:11) Investments at OnSite
*(25:21) The importance of diversity
*(29:19) Attracting and retaining talent
*(38:41) Facilities management stories
*(41:15) Predicting the future
*(48:32) Advice for her younger self
ServiceChannel brings you peace of mind through peak facilities performance.
Rest easy knowing your locations are:
- Offering the best possible guest experience
- Living up to brand standards
- Operating with minimal downtime
ServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers.