Facilities Management Software for Retail Healthcare


Healthcare Industry Insight Report

Read the Report

The retail healthcare sector is particularly reliant on specialized clinical equipment and related supplies.

It’s imperative that these assets are properly maintained according to schedule, serviced properly, and repaired rapidly, or needed medical services may simply not be able to be delivered. Relative to other industries’ facilities management challenges, the retail healthcare industry has a particular emphasis on specialized equipment, ‘clean room’ standards, and hiring qualified, certified, compliant contractors. ServiceChannel’s Service Automation suite is built to accommodate the retail healthcare industry’s specific needs.

From Urgent Care centers and other healthcare clinics to freestanding or hospital-sponsored off-campus “emergency departments,” healthcare facilities require a different level of care.

“ServiceChannel engaged our vendors so that we could focus on high value work while automating low impact tasks, it gives us accurate, real-time, unbiased information on our contractor performance so we can make more informed decisions, and it enables us to manage our program the way that we want it to be managed. ServiceChannel means better information, higher impact work, and technology that keeps us in control.”

Facilities Maintenance Manager, Bright Now Dental

Challenges of Retail Healthcare Facilities Management

  • Healthcare locations must maintain an extremely high standard of cleanliness. Clean facilities and equipment ensure the health and safety of employees and patients.
  • Facilities use specialized equipment such as labs, exam rooms, diagnostic centers, and patient delivery locations. Facilities managers need to be familiar with these pieces of equipment and hire contractors that know how to properly service them.
  • Creating excellent customer experiences for retail healthcare customers ensures they will return. This is especially important since there is abundant competition in the industry.
  • Retail healthcare facilities managers must ensure brand uptime to attract and retain customers. Equipment must be functional at all times and facilities must be clean and visually attractive.

Benefits of Facilities Management Software in Retail Healthcare

  • With ServiceChannel’s analytics capabilities, FMs can view key trends, outliers, metrics, and insights on easy-to-read dashboards, helping them make informed decisions around spend and efficiency.
  • Using ServiceChannel’s work order management software, FMs can easily schedule work orders, keep an organized record of past and current work, and ensure brand uptime.
  • ServiceChannel’s asset management software keeps track of equipment details such as location, age, condition, warranty, and open service requests. Access to this type of information helps retail healthcare FMs make data-backed decisions about asset care.
  • ServiceChannel’s contractor management solutions allow facilities managers to easily find, hire, oversee, and evaluate service providers. With these tools, retail healthcare FMs can source contractors experienced with specialized healthcare equipment.

Select Healthcare & Retail Healthcare Clients


Select Healthcare Industry Repair & Maintenance Data

The healthcare industry requires many types of maintenance and repair. We conducted an analytical survey to determine what needs healthcare facilities managers are placing work orders for and where they are spending money

Top 5 Trades by Workorders

Top 5 Trades by Spend

Top 5 Maintenance Trades by Spend

Top 5 Repair Trades by Spend

Top Trade by Spend by Season

*All data provided by ServiceChannel Custom Analytics 2015