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ServiceChannel and POE Partner to Streamline Facilities Management for Healthcare

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August 12, 2022

PSCH, a behavioral health agency, has greatly reduced service and repair costs across hundreds of its locations

ServiceChannel, the leading facilities services management platform, today announced that it has joined forces with Partners for Organizational Excellence (POE), to bring awareness of its solutions and its many benefits to facilities in the healthcare sector.

POE_Logo_3 Lines_1755x580“Facility maintenance is a major cost to most healthcare agencies,” said Amie Parikh, Executive Director for POE. “We want to bring awareness to these agencies so that they can leverage technologies that have been proven to reduce costs and increase profits in other industries.”

One organization that has been leveraging ServiceChannel’s technology to improve performance and reduce costs is PSCH, a provider of comprehensive services for people with developmental, psychological and behavioral disabilities. The agency, which manages more than 300 sites including 200 apartments, has been a ServiceChannel client since August 2011.

According to Andrew Carbonara, Vice President of General Services for PSCH, “I was reluctant at first and didn’t believe that the technology could actually produce the kind of ROI it promised. However, after one year, one person manages ServiceChannel and processes approximately 650 work orders per month. We have reduced labor costs, drastically reduced paper, and are committed to having all of our contractors fully on board with the new electronic system.”

About POE

Partners for Organizational Excellence, Inc. (POE) is an innovative consulting firm that partners with community-based organizations to measurably improve the efficiency and effectiveness of their administrative performance and financial viability. With a team of consultants bringing more than 400 years’ combined experience in all areas of business and health-related organizational management, POE works collaboratively to gain a deep understanding of an organization’s mission and values. Focusing on enhancing revenue streams and managing data, money, quality and change, POE creates strategic and IT driven action plans to assist organizations in staying ahead of the curve in this rapidly changing healthcare environment. For more information, please visit:

About PSCH

One of the region’s leading providers of comprehensive services for people with developmental, psychological and behavioral disabilities, PSCH serves more than 21,000 individuals and their families and caregivers in New York City’s five boroughs, Long Island and Westchester. PSCH offers a comprehensive range of programs and services including clinic, day treatment, case management, care coordination, residential, therapeutic and rehabilitation services, educational, vocational and social services. More information can be found at

About ServiceChannel

ServiceChannel provides facilities managers and commercial contractors with a single platform to manage work orders, service performance, invoicing and payments. By providing a real time, web-based view of service data across all trades, locations and contractors, facilities managers drive significant ROI for their organizations without adding staff, outsourcing or investing in new infrastructure. More than 50,000 contractors use ServiceChannel every day at over 100,000 locations in over 24 countries.

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