How The Habit Burger Drives Operational Savings Through Facilities Best Practices

Hungry? For some fries?  How about some facilities management best practices?  We have just the meal for you! Most organizations typically face a number of operational challenges in maintaining their locations as well as meeting business objectives. But successful companies and their facilities teams know how to overcome them by moving to a more service-focused, technology-based Read More

4 Common FM Mistakes and How to Avoid Them

Working in the thick of the facilities management action for many years, we’ve seen plenty of departments that could use improvement. This is unfortunate but understandable; FM is a constantly-changing industry, making it challenging for organizations to keep up. Plus, it’s clear that some companies don’t realize just how much impact facilities management can have, so they don’t hire a Read More

The Recipe for the Retail Renaissance is to Include Entertainment & Dining

The popular story goes that most of the mixed cocktails we know about today, such as The Old-Fashioned, were born in the Prohibition Era because the bathtub gin and rotgut whiskey that the speakeasies had to serve were too unpalatable. Whether this is historic fact or urban legend, it is still a good illustration of the popular phrase “necessity is the mother of invention.” According to 2019 Read More

Stay Up-to-Date: Recommended Facilities Management Resources

One point we make a lot is that the facilities sector is one in constant flux.  With new trends, regulations and emerging technology, there’s constant change faced by any FM professional.  That puts it on everyone to stay abreast of what’s happening and keep current with everything that’s occurring. But finding the right information to keep educated can be a challenge.  One resource that has Read More

Key Metrics to Include in Contractor Performance Reviews

In the facilities management equation, there are two vital components: one is, or course, facilities managers. The other is contractors and service providers, without whom, facilities upkeep and asset repair and maintenance could not happen. Facilities managers rely on contractors to fulfill their service needs, which makes it incredibly important that contractors are performing the best work Read More

Best LinkedIn Groups for Facilities Management Professionals

Facilities management no longer needs to be a siloed profession.  FMs and other professionals responsible for managing multiple locations are increasingly in the spotlight, and need to coordinate with the rest of their organizations to deliver a positive customer experience. Working with their peers is often the only way to ensure a clean, safe and fully-operating environment in their store, Read More

13 Tips for Overcoming Facilities Management Post-Implementation Challenges

Whether facilities teams are responsible for managing ten locations or thousands, they sometimes can face issues with getting their entire organization onboard and fully engaged with their new service automation software platform. Like any new technology, to take full advantage of all the benefits available can require some amount of process and/or behavior change.  Even if existing processes Read More

Spotlight on Customer Facilities Management Innovation

Another heavily read section from our popular ebook, Facilities Management Survival Guide, focused on a number of particular innovations we’ve seen implemented at some of our clients. Often, situations arise that present challenges not easily addressed through existing methods and processes. However, sometimes by looking at problems from a different perspective - and with the right technology Read More

Intelligently Connecting IoT Devices with Cloud Computing for Facilities Management

This is the second in a series of posts by Vernon Turner, globally recognized as one of the Top 50 IoT experts, focusing on the impact of emerging technologies across business processes. In an earlier blog post, I highlighted the importance of having a well thought out management platform for those engaged in facilities management. For example, assets such as HVAC systems can identify failures Read More

5 Strategies for Attracting Millennial Talent to Facilities Management

According to Pew Research Center, millennials are now the largest generation in the labor force with 35% of participants. That means that, as of 2017, 56 million millennials were working or looking for work. In the facilities management industry, attracting young talent is especially crucial. Companies are starting to face the Baby Boom retirement wave, during which 50% of FM professionals will Read More

Get Up Close & Personal with the Latest Facilities Technology: The Top Three Industry Events to Attend this October

Searching for the top facilities management events to attend this October? We’ve found the top three conferences on both the East and West coasts as well as Canada, that will help you stay connected with the latest advances in facilities management. Following our highly successful TRANSFORM Annual User Conference last week (check out our recaps of Day One and Day Two), our team has recharged Read More

Setting the Record Straight: 3 Facilities Management BIM Myths

Building information modeling (BIM) should be high on facilities managers’ agendas, but data shows that not enough facilities managers are leveraging it to its fullest capabilities. Why? Most likely because of uncertainty around how they can benefit and what implementing it requires. The U.S. National Building Information Model Standard Project Committee defines BIM as “a digital representation Read More

Facilities Management Just Can’t Cool Down: Highlights From Day Two at ServiceChannel TRANSFORM

If you wanted to be in the heat of the ‘facilities’ action, Scottsdale’s been the place to be this week.  With temps cooling down to a double-digit 99(!), the ServiceChannel community did its best to keep things hot and its engagement high. After an exhaustive first day of the ServiceChannel TRANSFORM User Conference (check out the day one conference recap here), everyone recovered from the Read More

Where Are the Hottest Facilities Managers Today?  Highlights From Day One at ServiceChannel TRANSFORM

If you want to find the hottest FMs, there’s one place to be - the Valley of the Sun, or specifically Scottsdale, AZ.  With temps hovering close to triple digits, the real heat in the facilities sector’s been found at the ServiceChannel TRANSFORM User Conference. This annual event has brought facilities and other operating professionals from many of the leading retail, restaurant, financial Read More

How Multi-Site Retailers Are Using BMS & IoT to Improve Efficiency and Comfort

ServiceChannel works with a range of partners in adjacent solution categories, bringing best-of-breed capabilities to the facilities management ecosystem. This is the next in a series of guest posts from our partners highlighting how these new technologies are driving innovation and real value across the enterprise. A comfortable store environment is critical for maintaining sales in an Read More

How Does A Service Automation Platform Improve Customer Engagement?

This is the first in a series of posts by Vernon Turner, globally recognized as one of the Top 50 IoT experts, focusing on the impact of emerging technologies across business processes. Field service automation is in the midst of exciting changes, driven by the availability of service data that was once locked up within either equipment or assets such as industrial air conditioners or Read More

Top Six Reasons You Don’t Want to Miss TRANSFORM User Conference

As summer vacations end, the kids go back to school and it starts getting a little cooler (hopefully!), we encourage you to make plans for the fast approaching ServiceChannel TRANSFORM User Conference 2018. If you’re a ServiceChannel subscriber client, this is the one event you want to make sure you attend. Being held this year in beautiful Scottsdale, Arizona on September 23-25, the annual Read More

How to Create Actionable Facilities Management Reports

For modern facilities managers, information is vital. Gone are the days when decisions were made on gut instincts; now, the key to making effective FM decisions is intelligent data. The problem is, many organizations struggle to use data strategically — in fact, a recent Forrester Research survey found that only 12% of organizational data is analyzed after it's collected. The first step toward Read More

VIDEO: How to Find the Hidden Costs in Your Invoicing Processes

A core mission for ServiceChannel is to help both facilities managers and contractors identify and slash what might be called the “hidden” costs of inefficient operations. Sometimes this number can be eye-opening, such as the $20 billion in hidden costs that retailers may be incurring by simply outsourcing their FM responsibilities too much. Read More

Artificial Intelligence and Machine Learning for FM – Friends or Foes?

This is an excerpt from our popular ebook, Facilities Management Survival Guide.  In addition to a wealth of information on FM best practices, innovations and trends impacting the facilities field, reports from facilities managers, and key industry data & statistics, we dove into one of the hottest topics in technology, AI & machine learning, and specifically, what the impact is for the Read More