Where Are the Hottest Facilities Managers Today?  Highlights From Day One at ServiceChannel TRANSFORM

If you want to find the hottest FMs, there’s one place to be - the Valley of the Sun, or specifically Scottsdale, AZ.  With temps hovering close to triple digits, the real heat in the facilities sector’s been found at the ServiceChannel TRANSFORM User Conference. This annual event has brought facilities and other operating professionals from many of the leading retail, restaurant, financial Read More

How Multi-Site Retailers Are Using BMS & IoT to Improve Efficiency and Comfort

ServiceChannel works with a range of partners in adjacent solution categories, bringing best-of-breed capabilities to the facilities management ecosystem. This is the next in a series of guest posts from our partners highlighting how these new technologies are driving innovation and real value across the enterprise. A comfortable store environment is critical for maintaining sales in an Read More

How Does A Service Automation Platform Improve Customer Engagement?

This is the first in a series of posts by Vernon Turner, globally recognized as one of the Top 50 IoT experts, focusing on the impact of emerging technologies across business processes. Field service automation is in the midst of exciting changes, driven by the availability of service data that was once locked up within either equipment or assets such as industrial air conditioners or Read More

Top Six Reasons You Don’t Want to Miss TRANSFORM User Conference

As summer vacations end, the kids go back to school and it starts getting a little cooler (hopefully!), we encourage you to make plans for the fast approaching ServiceChannel TRANSFORM User Conference 2018. If you’re a ServiceChannel subscriber client, this is the one event you want to make sure you attend. Being held this year in beautiful Scottsdale, Arizona on September 23-25, the annual Read More

How to Create Actionable Facilities Management Reports

For modern facilities managers, information is vital. Gone are the days when decisions were made on gut instincts; now, the key to making effective FM decisions is intelligent data. The problem is, many organizations struggle to use data strategically — in fact, a recent Forrester Research survey found that only 12% of organizational data is analyzed after it's collected. The first step toward Read More

VIDEO: How to Find the Hidden Costs in Your Invoicing Processes

A core mission for ServiceChannel is to help both facilities managers and contractors identify and slash what might be called the “hidden” costs of inefficient operations. Sometimes this number can be eye-opening, such as the $20 billion in hidden costs that retailers may be incurring by simply outsourcing their FM responsibilities too much. Read More

Artificial Intelligence and Machine Learning for FM – Friends or Foes?

This is an excerpt from our popular ebook, Facilities Management Survival Guide.  In addition to a wealth of information on FM best practices, innovations and trends impacting the facilities field, reports from facilities managers, and key industry data & statistics, we dove into one of the hottest topics in technology, AI & machine learning, and specifically, what the impact is for the Read More

Who’s Hot, Hot, Hot on The Software Front?

With so many technology companies driving new innovation, it can be hard to know which ones to focus on.  Luckily someone’s helping out. San Francisco-based investment bank JMP Securities is out with its annual “Hot 100 Privately Held Software Companies” list. This year, we’re pleased to announce, they’ve highlighted ServiceChannel based on our continued growth and market leadership. While Read More

Beach Reads: Top 5 Facilities Management Blog Posts

With the dog days of summer upon us, can facilities teams and their service providers get a break?  If all the A/C units are working and locations are ready and prepped for fall, maybe there is time for a quick rest! So, while sitting on the beach, after you starting getting antsy and thoughts invariably drift back to work, it might be a good time to take a moment to inform yourself further on Read More

Software May Be Eating the World – But Services Set the Table

The advances in software technology continue on a daily basis. Wherever you get your news from, there’s a steady stream on the latest innovations impacting virtually every facet of our lives.  For those responsible for managing and maintaining facilities across their companies, they’re, for better or worse, right in the thick of it. Here at ServiceChannel, we’ve been talking to our customers, Read More

How Can Virtual & Augmented Reality Benefit Facilities Management?

Virtual and augmented reality (VR, AR) are certainly hot topics right now, but when most people think of VR and AR, they picture gamers wearing headsets. However, VR and AR technology is more than just for play— it can be enormously beneficial in the work world as well. Virtual reality is the computer-generated simulation of 3D environments you can interact with. VR is not to be confused with Read More

What Are Facilities Managers’ Challenges, Goals and Projects Today?

We love reaching out to our customers and getting their perspective on what they’re facing and how they’re grappling with everything that’s thrown their way.  As is continually evident, the facilities management field is one that’s in constant motion. Business strategies continue to evolve, forcing changes on companies’ physical locations.  Customer experience has become preeminent and often Read More

6 Ways Facilities Managers Can Support Sustainable Facilities

In 2007, then-President Bush signed The Energy Independence and Security Act of the United States (EISA) into law, instating new definitions of high-performance buildings. These definitions outlined requirements for environmentally-friendly commercial spaces, which include: Decreased water, energy and material use Reduced negative impact on the environment Increased recycling Read More

WATCH: Roto-Rooter Sends Work Order Management Problems Down the Drain with ServiceChannel

The majority of ServiceChannel’s customer success stories focus on facilities managers who rely on our service automation platform to improve their facilities operations and better manage their network of service providers across all trades. However, what may truly set ServiceChannel apart from our competitors is the value we provide for contractors as a system of engagement with their Read More

The Importance of Employee Learning for Facilities Management Success

Several weeks ago, I had the pleasure of presenting at the International Conference of E-Learning in the Workplace at Columbia University in New York City. My topic, “Level Up Employee Learning Using Competency-Based Applied Learning,” was a case study on ServiceChannel’s training strategy to provide employee learning opportunities rooted in our core values and mission. The presentation Read More

Time to Shop: ServiceChannel FM App Now Available in ServiceNow Store

As you may have seen, we’ve been talking about one of our partners recently, ServiceNow, a B2B software provider focused on handling corporate service requests (e.g., IT and HR based ones) for large companies.  With a large presence across a range of companies, we’ve been excited about our work to get our respective solutions working together. A recent post highlighted our integration with Read More

How Retail Healthcare Clinics Can Use IoT for Effective Facilities Management

The Internet of Things (IoT) is growing at a rapid pace in facilities management, primarily because of three core benefits — convenience, efficiency and automation. These benefits are wildly attractive to both facilities managers and stakeholders. In the retail healthcare industry specifically, IoT has a major impact on how facilities managers do their jobs. These busy facilities house complex Read More

From Robots to Flying Cameras: 5 Technology Innovations for Improved Facility Security

Ensuring the security of your business is a key component of facilities managers’ jobs; your facility needs to be safe for operations to function properly and for customers to enjoy their experiences. Security solutions used to be fairly outdated, with stagnant surveillance cameras and guard patrols being the only widespread options. Now, however, new facilities management technology is springing Read More

Top Seven Challenges of Asset Management without Asset Tagging Technology

This is the next in a series of posts highlighting the importance of modern asset management for multi-location enterprises and how to take advantage of advancements like the latest in asset tagging technologies. Previously, we wrote about the advantages of integrating asset tagging & management technologies within a service automation platform, and highlighted specific use cases of modern Read More

How Retail FMs Balance Proactive vs Reactive Maintenance [Retail Store Maintenance]

Regardless of sector, location size, geography, traffic or facilities staff size, optimizing required maintenance is one of the most important jobs for the facilities management team.  In particular, making smart decisions about when to be proactive and when you can be reactive can drive results from both a service quality and cost perspective. Facilities managers know that implementing planned Read More