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Is Your Facilities Management Software Mission Critical?

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December 14, 2023

This is the first in a series of posts where our development and infrastructure teams will explore a number of the underlying technologies, processes and systems that provide the underpinnings to our facilities software platform.

Whether the technology you’ve deployed is categorized as a facilities management / maintenance system, a CMMS (computerized maintenance management system), CAFM (computer-aided facility management) software or service automation platform, it’s now supporting a mission-critical function of your business.

In today’s hyper-competitive environment, every aspect of a business impacts its performance.  And one element that can’t be overlooked is the condition and atmosphere of an organization’s locations.

Facilities management needs to be on top of its game 24x7x365 to ensure the environment is operational, functional and clean, and brand standards are maintained.  But to do this, it’s critical that the underlying software that supports your repair & maintenance processes is always available and working.

Facilities Management Technology Infrastructure

Facilities Software Technology InfrastructureSimply put, if your FM software goes down, can’t handle volume spikes, fails under extreme conditions or otherwise can’t do its job, it’s likely your business operations will be similarly stressed and experience harm.  Your facilities software is as mission critical as any other part of your company’s IT infrastructure.  It just has to work.  Always.

But how exactly does that happen?  While there are lots of different types of software available to handle your facilities maintenance, those applications that are backed by industrial-strength, scalable, redundant and secure technology infrastructure are a different story.

Some of the largest and most recognized global brands rely on ServiceChannel to run their businesses.  Why?  We’ve gained their trust through tremendous and continuous investment in technology and processes.

And to support hundreds of thousands of locations around the world, from companies of all sizes, our platform’s been engineered to support tremendous volumes, gracefully weather catastrophic events and secure our customers’ data.

Facilities Maintenance Volumes Rival Many Online Platforms

How many transactions does a true mission-critical facilities management software system support?  How about:

  • 1 work order created every 1.9 seconds
  • 2.31 emails sent per second
  • A contractor check-in/out every 2.81 seconds
  • 1.67 work order notes created per second
  • 65,000 users online per day

How’s that?  And all with 100% uptime this year!

The FM Industry’s Most Power Technology Infrastructure

Amazon Web ServicesOur global engineering and operations teams have built a robust infrastructure that provides the underpinning to the ServiceChannel Service Automation platform.  How?  By leveraging the most advanced, industry leading tools, technologies and processes, such as:

  • 100% Cloud-based Infrastructure, powered by the premier on-demand computing platform provider, Amazon Web Services (AWS)
  • Cross-data Center Web and Database Clusters
  • Multi-layer Security Systems
  • Infrastructure as Code
  • DevOps Culture
  • Hybrid Mobile Development
  • Automated Application and Infrastructure Code Testing
  • Continuous Integration / Delivery and Automated Deployment
  • SSAE16 SOC1 Type II Auditing

In subsequent posts, you’ll hear directly from our team that’s implementing and supporting a number of these initiatives, how they work and most important, the benefits they bring to our global base of multi-location organizations and why what powers your FM technology is in effect, what’s powering your business.

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