The #1 Facilities Management Platform

Manage Your Repair & Maintenance at ALL Locations from a Single Dashboard

Dashboard

How It Helps

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Gain Greater Visibility & Reporting Insights

Get greater visibility and transparency into repair & maintenance program and share information across organization

 

Boost Operational Efficiency

Improve quality of service and implement best practices

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Ensure Compliance

From complete external contractor management to secure electronic payment processing to system security with cloud-based isolation, you’ll reduce risk

Cut Costs

Reduce and control costs without reducing service level

 

Brand Preservation

Improve physical infrastructure to positively impact overall company performance

Improve Service Delivery

Optimize contractor performance and mitigate risk exposure

 

ServiceChannel Service Automation Features & Benefits

FIND / Contractor Management
Low-cost capture, credentialing and monitoring of critical contractor data

MANAGE / Service Automation
Validate work performed in the field, manage risk, manage all planned and demand service requests, proposal and invoices across all trades, categories and locations

PAY / Financial Management
Dramatically reduced remittance costs, more efficient payment cycles and greater discount capture

ANALYZE / Analytics & Business Intelligence
Control spend and increase quality of service through the use of a real-time reporting and management dashboard for operational and strategic facilities data across all transactions, locations, trades and contractors

“We were looking for a technology platform that would enable us to select our own facility maintenance vendors and directly manage both the quality and cost of service. The ServiceChannel platform provides easy-to-use tools, and many of our 1,500+ contractors already utilize ServiceChannel.”

Danny Koontz, Director of Facilities Management, Ruby Tuesday

Features

Online and Telephone Based Service Requests

Place service requests from anywhere with an internet connection; all status and progress info available securely to everyone

Mobile Access

View work order status and service request reports remotely via mobile device

Business Intelligence

Leverage actionable data insights via business intelligence dashboard and comprehensive pre-built reports. Monitor business with historical, current, and predictive views of operations

Planned Maintenance / Scheduled Maintenance

Schedule, authorize via Not to Exceed (NTE) levels, verify, and validate all preventive and scheduled maintenance events

Invoice Management

Reduce invoice processing costs, speed invoice approval time, and reduce payment and remittance costs

Commercial Contractor Private Network

Streamline and simplify collecting, exchanging, and maintaining current contractor data (e.g. W-9s, insurance, rates, licenses, payment)

On Site Check-in/Check-out

Validate contractor presence and labor invoicing via real-time updates on service call progress with GPS and IVR technologies

Reports & Alerts

View real-time data across all trades, locations, and contractors. Manage by exception with event-driven alerts

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Proposal Management

Quickly send a Request for Proposal (RFP) to one or more contractors and get back proposals, all online

Asset Management

Gain visibility into the details of all physical assets across your locations

Commercial Contractor Directory

Source/qualify contractors and track compliance with your policies

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Industry Standards

Certified as SSAE 16 compliant, the most current standard for reporting on controls at service organizations. SSAE 16 can be incorporated into a Sarbanes-Oxley compliance program

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“From finding and qualifying contractors to managing labor and supplies all the way through final payment, ServiceChannel is a complete solution: part CMMS and part e-procurement.”

Facilities Sourcing Manager