The Complete Service Automation System

Manage Your Repair & Maintenance at ALL Locations from a Single Dashboard


Select the Package That Meets Your Needs

Service Automation Essentials

Our core facilities management software package. Manage all repair & maintenance for all locations from a single dashboard.


Complete source-to-settle solution


Full-featured work order management system


Greater visibility and transparency


Reduce costs, improve service

Service Automation Professional

Our upgraded package is ideal for larger enterprises with more complex needs.


Includes everything in Service Automation Essentials


Plus enhanced functionality and advanced analytics / business intelligence


Efficiently manage third-party providers and internal staff

ServiceChannel Service Automation Features & Benefits

FIND / Contractor Management
Low-cost capture, credentialing and monitoring of critical contractor data

MANAGE / Service Automation
Validate work performed in the field, manage risk, manage all planned and demand service requests, proposal and invoices across all trades, categories and locations

PAY / Financial Management
Dramatically reduced remittance costs, more efficient payment cycles and greater discount capture

ANALYZE / Analytics & Business Intelligence
Control spend and increase quality of service through the use of a real-time reporting and management dashboard for operational and strategic facilities data across all transactions, locations, trades and contractors

Every ServiceChannel Service Automation deployment includes customer-dedicated training. A properly trained team is the best way to maximize the use of ServiceChannel Service Automation and to ensure the success of your facilities program.

How Service Automation Works

How Service Automation Works

ServiceChannel’s Service Automation software combines a web- and mobile-based work order management platform with integrated analytics in a complete source-to-settle solution.

This highly flexible and configurable SaaS (Software as a Service) platform lets you initiate and validate work performed in the field and manage all planned & demanded service requests and proposals & invoices across all trades, categories, and locations.

ServiceChannel Service Automation helps keep external contractors accountable for work they have performed or have agreed to perform and most importantly, provides unbiased, independent data on third-party contractor performance.

Whether external contractors are being managed by your own in-house facilities staff, a third-party service management broker, or both, ServiceChannel keeps you in data-driven control.

How It Helps


Gain Greater Visibility & Reporting Insights

Get greater visibility and transparency into repair & maintenance program and share information across organization


Boost Operational Efficiency

Improve quality of service and implement best practices


Ensure Compliance

From complete external contractor management to secure electronic payment processing to system security with cloud-based isolation, you’ll reduce risk

Cut Costs

Reduce and control costs without reducing service level


Brand Preservation

Improve physical infrastructure to positively impact overall company performance

Improve Service Delivery

Optimize contractor performance and mitigate risk exposure


“We were looking for a technology platform that would enable us to select our own facility maintenance vendors and directly manage both the quality and cost of service. The ServiceChannel platform provides easy-to-use tools, and many of our 1,500+ contractors already utilize ServiceChannel.”

Danny Koontz, Director of Facilities Management, Ruby Tuesday

Service Automation Features

Online and Telephone Based Service Requests

Place service requests from anywhere with an internet connection; all status and progress info available securely to everyone

Mobile Access

View work order status and service request reports remotely via mobile device

Business Intelligence

Leverage actionable data insights via business intelligence dashboard and comprehensive pre-built reports. Monitor business with historical, current, and predictive views of operations

Planned Maintenance / Scheduled Maintenance

Schedule, authorize via Not to Exceed (NTE) levels, verify, and validate all preventive and scheduled maintenance events

Invoice Management

Reduce invoice processing costs, speed invoice approval time, and reduce payment and remittance costs

Commercial Contractor Private Network

Streamline and simplify collecting, exchanging, and maintaining current contractor data (e.g. W-9s, insurance, rates, licenses, payment)

On Site Check-in/Check-out

Validate contractor presence and labor invoicing via real-time updates on service call progress with GPS and IVR technologies

Reports & Alerts

View real-time data across all trades, locations, and contractors. Manage by exception with event-driven alerts


Proposal Management

Quickly send a Request for Proposal (RFP) to one or more contractors and get back proposals, all online

Asset Management

Gain visibility into the details of all physical assets across your locations

Commercial Contractor Directory

Source/qualify contractors and track compliance with your policies


Industry Standards

Certified as SSAE 16 compliant, the most current standard for reporting on controls at service organizations. SSAE 16 can be incorporated into a Sarbanes-Oxley compliance program

“From finding and qualifying contractors to managing labor and supplies all the way through final payment, ServiceChannel is a complete solution — part CMMS and part e-procurement.”

Facilities Sourcing Manager, Global Retailer