The Complete Service Automation System
Manage Your Repair & Maintenance at ALL Locations from a Single Dashboard
Select the Package That Meets Your Needs
Service Automation Essentials
Our core facilities management software package. Manage all repair & maintenance for all locations from a single dashboard.
Complete source-to-settle solution
Full-featured work order management system
Greater visibility and transparency
Reduce costs, improve service
Service Automation Professional
Our upgraded package is ideal for larger enterprises with more complex needs.
Includes everything in Service Automation Essentials
Plus enhanced functionality and advanced analytics / business intelligence
Efficiently manage third-party providers and internal staff
FIND / Contractor Management
Low-cost capture, credentialing and monitoring of critical contractor data
MANAGE / Service Automation
Validate work performed in the field, manage risk, manage all planned and demand service requests, proposal and invoices across all trades, categories and locations
PAY / Financial Management
Dramatically reduced remittance costs, more efficient payment cycles and greater discount capture
ANALYZE / Analytics & Business Intelligence
Control spend and increase quality of service through the use of a real-time reporting and management dashboard for operational and strategic facilities data across all transactions, locations, trades and contractors
MANAGE
and Service Automation Professional
Every ServiceChannel Service Automation deployment includes customer-dedicated training. A properly trained team is the best way to maximize the use of ServiceChannel Service Automation and to ensure the success of your facilities program.
How Service Automation Works
ServiceChannel’s Service Automation software combines a web- and mobile-based work order management platform with integrated analytics in a complete source-to-settle solution.
This highly flexible and configurable SaaS (Software as a Service) platform lets you initiate and validate work performed in the field and manage all planned & demanded service requests and proposals & invoices across all trades, categories, and locations.
ServiceChannel Service Automation helps keep external contractors accountable for work they have performed or have agreed to perform and most importantly, provides unbiased, independent data on third-party contractor performance.
Whether external contractors are being managed by your own in-house facilities staff, a third-party service management broker, or both, ServiceChannel keeps you in data-driven control.
How It Helps
Gain Greater Visibility & Reporting Insights
Get greater visibility and transparency into repair & maintenance program and share information across organization
Boost Operational Efficiency
Improve quality of service and implement best practices
Ensure Compliance
From complete external contractor management to secure electronic payment processing to system security with cloud-based isolation, you’ll reduce risk
Cut Costs
Reduce and control costs without reducing service level
Brand Preservation
Improve physical infrastructure to positively impact overall company performance
Improve Service Delivery
Optimize contractor performance and mitigate risk exposure
“We were looking for a technology platform that would enable us to select our own facility maintenance vendors and directly manage both the quality and cost of service. The ServiceChannel platform provides easy-to-use tools, and many of our 1,500+ contractors already utilize ServiceChannel.”
Danny Koontz, Director of Facilities Management, Ruby Tuesday
Service Automation Features
Online and Telephone Based Service Requests
Place service requests from anywhere with an internet connection; all status and progress info available securely to everyone
Mobile Access
View work order status and service request reports remotely via mobile device
Business Intelligence
Leverage actionable data insights via business intelligence dashboard and comprehensive pre-built reports. Monitor business with historical, current, and predictive views of operations
Planned Maintenance / Scheduled Maintenance
Schedule, authorize via Not to Exceed (NTE) levels, verify, and validate all preventive and scheduled maintenance events
Invoice Management
Reduce invoice processing costs, speed invoice approval time, and reduce payment and remittance costs
Commercial Contractor Private Network
Streamline and simplify collecting, exchanging, and maintaining current contractor data (e.g. W-9s, insurance, rates, licenses, payment)
On Site Check-in/Check-out
Validate contractor presence and labor invoicing via real-time updates on service call progress with GPS and IVR technologies
Reports & Alerts
View real-time data across all trades, locations, and contractors. Manage by exception with event-driven alerts
Proposal Management
Quickly send a Request for Proposal (RFP) to one or more contractors and get back proposals, all online
Asset Management
Gain visibility into the details of all physical assets across your locations
Commercial Contractor Directory
Source/qualify contractors and track compliance with your policies
Industry Standards
Certified as SSAE 16 compliant, the most current standard for reporting on controls at service organizations. SSAE 16 can be incorporated into a Sarbanes-Oxley compliance program