The #1 Facilities Management Platform
Manage Your Repair & Maintenance at ALL Locations from a Single Dashboard
How It Helps
Gain Greater Visibility & Reporting Insights
Get greater visibility and transparency into repair & maintenance program and share information across organization
Boost Operational Efficiency
Improve quality of service and implement best practices
Ensure Compliance
From complete external contractor management to secure electronic payment processing to system security with cloud-based isolation, you’ll reduce risk
Cut Costs
Reduce and control costs without reducing service level
Brand Preservation
Improve physical infrastructure to positively impact overall company performance
Improve Service Delivery
Optimize contractor performance and mitigate risk exposure
FIND / Contractor Management
Low-cost capture, credentialing and monitoring of critical contractor data
MANAGE / Service Automation
Validate work performed in the field, manage risk, manage all planned and demand service requests, proposal and invoices across all trades, categories and locations
PAY / Financial Management
Dramatically reduced remittance costs, more efficient payment cycles and greater discount capture
ANALYZE / Analytics & Business Intelligence
Control spend and increase quality of service through the use of a real-time reporting and management dashboard for operational and strategic facilities data across all transactions, locations, trades and contractors
MANAGE
“We were looking for a technology platform that would enable us to select our own facility maintenance vendors and directly manage both the quality and cost of service. The ServiceChannel platform provides easy-to-use tools, and many of our 1,500+ contractors already utilize ServiceChannel.”
Danny Koontz, Director of Facilities Management, Ruby Tuesday
Features
Online and Telephone Based Service Requests
Place service requests from anywhere with an internet connection; all status and progress info available securely to everyone
Mobile Access
View work order status and service request reports remotely via mobile device
Business Intelligence
Leverage actionable data insights via business intelligence dashboard and comprehensive pre-built reports. Monitor business with historical, current, and predictive views of operations
Planned Maintenance / Scheduled Maintenance
Schedule, authorize via Not to Exceed (NTE) levels, verify, and validate all preventive and scheduled maintenance events
Invoice Management
Reduce invoice processing costs, speed invoice approval time, and reduce payment and remittance costs
Commercial Contractor Private Network
Streamline and simplify collecting, exchanging, and maintaining current contractor data (e.g. W-9s, insurance, rates, licenses, payment)
On Site Check-in/Check-out
Validate contractor presence and labor invoicing via real-time updates on service call progress with GPS and IVR technologies
Reports & Alerts
View real-time data across all trades, locations, and contractors. Manage by exception with event-driven alerts
Proposal Management
Quickly send a Request for Proposal (RFP) to one or more contractors and get back proposals, all online
Asset Management
Gain visibility into the details of all physical assets across your locations
Commercial Contractor Directory
Source/qualify contractors and track compliance with your policies
Industry Standards
Certified as SSAE 16 compliant, the most current standard for reporting on controls at service organizations. SSAE 16 can be incorporated into a Sarbanes-Oxley compliance program
“From finding and qualifying contractors to managing labor and supplies all the way through final payment, ServiceChannel is a complete solution: part CMMS and part e-procurement.”
Facilities Sourcing Manager