Investing in Artificial Intelligence for Retail: Why it Matters for Long-Term Growth

There’s a lot more to being a successful retailer these days than moving product off your shelves. Competition is fierce, with brands constantly innovating new shopping experiences, marketing campaigns, and ways to interact with customers. Add to that the growing influence of digital natives like Amazon and Allbirds in the brick-and-mortar realm, and traditional retailers have themselves a Read More

What Does the Future of Grocery Shopping Look Like? 3 Trends on the Horizon

The grocery industry, like retail in general, is changing – and fast. Today, there are more food shopping options for consumers than ever before, including meal kit delivery services, curbside pickup, online ordering, and more. Women are no longer the primary shoppers, millennials are turning to mobile apps for on-demand meals, and just about everyone is on the hunt for some kind of specialty, Read More

How Does A Service Automation Platform Improve Customer Engagement?

This is the first in a series of posts by Vernon Turner, globally recognized as one of the Top 50 IoT experts, focusing on the impact of emerging technologies across business processes. Field service automation is in the midst of exciting changes, driven by the availability of service data that was once locked up within either equipment or assets such as industrial air conditioners or Read More

4 Automation Technologies Revolutionizing Facilities Management

The facilities management industry is constantly evolving due to technological innovation. Right now, automation technologies are revolutionizing the industry by streamlining and simplifying work processes, plus taking mundane responsibilities off of facilities managers’ plates. Adopting automation technology has a host of other benefits, such as reducing repair and maintenance spend by more Read More

Benefits and Use Cases of Service Automation-Enabled Asset Management for Retail & Restaurants

This is the second in a series of posts highlighting the importance of modern asset management for multi-location enterprises and how to take advantage of advancements like the latest in asset tagging technologies. In our previous blog post of this series, we provided an overview of how integrating asset tagging and management as part of a service automation workflow benefits users (facilities Read More

The Top 7 Advantages of Service Automation for Retail

The retail industry is absolutely enormous; in the United States alone, there are 3.8 million retail establishments, supporting 42 million jobs and $2.6 trillion in total GDP impact. In fact, retail employs more Americans than any other industry. Operating a successful retail business in such an expansive and competitive industry requires excellent organization and management with the help of Read More

4 Ways Service Automation Transforms Repair and Maintenance Processes

Service automation is a process to help human workers complete their tasks quicker, easier, and more efficiently. This can be applied across many business operations, including facilities management. Service automation for facilities management focuses on supporting facilities managers with automated repair and maintenance efforts. In this post, we will look at four specific areas in Read More

What Is Service Automation – Why So Many Flavors and Why Should I Care?

OK, I have to admit that Service Automation wasn’t exactly a term I had used much before I came to ServiceChannel.  I half expected it to be something related to robots serving me a hamburger or pizza. Turns out, it’s a pretty widely used term, and used in a bunch of different contexts, but pretty much always translates to “using technology to help you to get things done faster, better and more Read More