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With Heather Robison, Facilities Manager at Dutch Bros Coffee
Heather Robison describes the importance of consistency and culture in creating a great customer experience. She also shares how Dutch Bros grew from a small-town coffee cart to plans for over 2,000 locations.
With Eric Taylor, Founder and CEO of Salon Republic
Eric discusses how Salon Republic turned physical spaces into a successful product offering by creating customizable, artistic studios for independent beauty professionals.
With Wyatt Smith, Founder and CEO of UpSmith
Wyatt discusses the shortage of skilled labor, the role technology plays in tackling this issue, and its broader impact on the economy. Wyatt and Sid address ongoing challenges in the skilled trades industry, and what innovative solutions lie on the horizon.
With Marcelle Parrish, CCO of ClearChoice Dental Implant Centers
Marcelle Parrish emphasizes the importance of a patient-focused approach in healthcare. She says that studying, understanding, and improving each step of the patient experience is crucial.
With Rani Gharbie, Managing Director of Investment & Development at CitizenM Hotels
Rani describes a disruptive approach in the hospitality industry, which includes efficient use of space, a community-driven environment, and integration of technology with a human touch.
With Shaun Rowley, Head of Market Experience at CapitalOne
Shaun discusses Capital One’s mission to integrate technology with human interaction to create welcoming, community-oriented spaces that offer more than traditional banking services.
With Sanjay Jain, Chairman of the National DCP Board of Directors
Sanjay discusses the value of enterprise risk management, compliance, and consistency. He also shares how to run a successful franchise by following brand processes and adjusting to the shift towards digital, loyalty-driven operations.
With Richard Leurig, President of Accruent
Richard and Sid discuss the balance between advancing technology and addressing current business needs, including the importance of AI in adding to human capital. Richard describes his vision for the future: one that’s approaching faster than we think.
With Mike Gray, President of Rumble Boxing and Former President of Club Pilates
It can be hard to establish reliable culture and community in a standardized physical environment. Mike Gray describes how he does so across his franchises, and what makes for good franchise management.
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