Resources

The Impact of Design on Human Behavior

With Mark Landini, Creative Director at Landini Associates

There once was a time when the brick and mortar retail space served as more than just a place to buy goods, but as an opportunity for community to flourish. Our guest today designs with that in mind.

This episode features an interview with Mark Landini, Creative Director at Landini Associates. Landini Associates designs places for people. Based in Sydney, working globally, they are a design and brand consultancy specializing in the creation of profitable retail and hospitality formats for their global clients all over the world.

On today’s episode Mark joins us to discuss how design in the retail space is ideally invisible, the impact of design on human behavior, and the importance of “the barbecue test”.

Women in Facilities Management: Erika Young

As a leader with more than seven years managing the customer onboarding process at ServiceChannel, Erika Young is an expert at helping facilities managers get the most out of the platform. Learn more about her role, and why she feels this is a great time for women to get into the dynamic facilities management industry.

Bonus Episode: Overcoming Labor Shortages and Supply Challenges

On this season of the podcast we’ve talked to some of the brightest minds and key voices in facilities management. One theme that ran through almost every episode was the supply chain disruption and labor shortages we’re facing in a post-pandemic world. On this episode, we wanted to revisit this topic and recap some insights on how our guests are handling these challenges.

The Unexpected Value of Asset Management

But leading multi-location brands have recognized that facilities can be an engine for growth. They know they can’t afford to miss out on the operational performance and revenue gains that come from strategic asset management. Find out why building such a program may be the most important investment your company hasn’t made yet.

Retail Healthcare Industry Report

Big things are happening in retail healthcare. The clinics and health centers within this industry, which are typically located inside retail stores, focus on less urgent healthcare needs that people can address at their own convenience. Major retailers are taking notice of the potential within these clinics and centers.

Going Green with a Global Leader in Food Retail

With David Schalenbourg, Technical Director, Delhaize Technics

What if the customer experience went beyond just the grocery store, and actually led to a better planet for us all? Our guest today is on a global mission to do just that.

This episode features an interview with David Schalenbourg, Technical Director with Delhaize Technics .Standing at the forefront of sustainable retailing, Delhaize is one of the world’s largest food retail groups and a leader in supermarkets and e-commerce.

On today’s episode David Schalenbourg joins us to talk about how facilities can play a crucial role in helping the environment, the cross-section between the customer experience and building responsibly, and how he plans to reduce carbon emissions completely within his organization by 2030.

Why Facilities Has a Major PR Problem

With Bashir Abdallah, VP of Product at ServiceChannel

Fostering cross functional relationships is crucial for successful facilities management. Our guest today understands that more than anyone.

This episode features an interview with Bashir Abdallah, VP of Product at ServiceChannel. ServiceChannel helps multi-site commercial and enterprise brands deliver the best possible guest and employee experiences.

Bashir Abdallah joins us to talk about how he ended up in facilities management, why facilities deserves more credit and resources, and how the industry has evolved and where it’s going.

Women in Facilities Management: Catie Cardone Stumpf

Meet Catie Cardone Stumph, a leader who works closely with teams across ServiceChannel to deliver innovative software that makes life easier for facilities managers around the world. Check out our recent conversation with Catie to learn about her role and unique perspective on the industry.

Embracing Diversity to Drive Facilities and Business Success

With Jaclyn Frenzel, President at OnSite

This episode features an interview with Jaclyn Frenzel, President at OnSite, a facility maintenance company that utilizes a cloud-based approach to achieve cost-reducing, effective solutions for multi-site facility service needs. With over 13 years at the company, two years as President, Jaclyn’s priority lies in building an efficient organization staffed with business development, sales, marketing, and support professionals. Her notable achievements include directing strategic marketing campaigns, mobilizing operations teams and facilities program deployment. On this episode, Jaclyn delves deep into what brands find most important when it comes to facilities management, the importance of bringing diversity to the table in any business scenario, and how to best attract and retain talent in a post-pandemic world.

A Day in the Life of a Facility Manager: Work Order Creation and Management

For Beginning and Intermediate users — Facilities, Regional, and District Managers.

How to create, search, share and manage work orders from the desktop or on-location mobile device.

Driving Brand Loyalty by Bringing Quality to Convenience

With Tom Sansoucy VP, Facilities, EG America

What’s one of the most effective ways to take care of your customer? Taking care of your facilities team. Our guest today is an authority on how to do just that.

This episode features an interview with Tom Sansoucy, VP of Facilities at EG Group America. EG Group is the fifth largest C-store network in the country. Brands in the EG Group Family consist of Cumberland Farms, Certified, Fastrac, Kwikshop, and Loaf ‘n Jug. Prior to the acquisition by EG Group, Tom was the Director of Facilities Support at Cumberland Farms. Before that, Tom served as the Director of Client Services at ServiceChannel. He began his career as a petroleum service technician.

On this episode, Tom discusses the importance of taking care of your technicians, creating both convenience and value for travelers. Plus, how he balances working hard with working smart.

How to Create Planned Maintenance (PMS) Schedules

For Intermediate Facility Management Users who want to learn best practices.