Restaurant

Unconventional, Community-Centered Brand Building

With Wing Lam, Co-Founder and Owner of Wahoo’s Fish Taco

Wing describes his own genuine, unique, and effective way of standing out while building his brand.

The Restaurant of the Future

With Wade Allen, EVP of Strategic Growth at Costa Vida

Wade discusses the importance of seamless integration between physical and digital experiences. He describes a future where tech enhances operational efficiency, while preserving the people-first nature of hospitality.

Provider Search with Dyne Hospitality

See how ServiceChannel Provider Search helps Dyne Hospitality maintain their restaurants and know everything about their service providers.

Dyne Hospitality Short

The largest operator of the Tropical Smoothie Cafe franchise realizes superior service outcomes while expanding into new markets.

Case Study: DYNE Hospitality Group

The largest operator of the Tropical Smoothie Cafe franchise realizes superior service outcomes while expanding into new markets.

When AI Levels Up Your Kitchen

With Mike Guinan, Vice President Operations Services at White Castle

Mike discusses how White Castle is bringing robots, AI and tech into the kitchen to revolutionize the restaurant industry. He describes how the business makes quality food that meets or exceeds expectations, with greater efficiency.

The Complete Restaurant Preventive Maintenance Checklist

Seamless Experiences That Drive Revenue

With John Ludlow, VP of Omni Operations at Designer Brands

In this episode John discusses investing in your physical footprint, the importance of aligning your physical and digital experiences, and how Designer Brands is driving customer loyalty.

CX Belongs in the C-Suite

With Deena McKinley, Chief Experience Officer at Papa Gino’s Pizza and D’Angelo’s Grilled Sandwiches

Deena discusses the rise of the role of Chief Experience Officer, leveraging automation to empower employees, and how the brand experience should begin internally.