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ServiceChannel Founders to Launch New Venture

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September 12, 2022

Facilities Industry Visionaries Steven Gottfried and Serge Lubensky to Continue Innovation with Re:Tool Ventures

NEW YORK – June 02, 2017 – ServiceChannel, the leading SaaS platform and online marketplace for facilities management, today announced that company co-founders Steven Gottfried and Serge Lubensky are leaving the company to launch a new technology investment firm, Re:Tool Ventures. This new company will focus on commercial facilities and contractor applications that extend the value of the ServiceChannel platform, which Gottfried and Lubensky created more than a decade ago.

Re:Tool Ventures will mark the third company that Gottfried and Lubensky have started together over the past 25 years. Gottfried, the former CEO of ServiceChannel, most recently was Managing Director of innovation lab ServiceChannel Ventures (SCV). Lubensky has been ServiceChannel’s Chief Technology Officer, and most recently spearheaded the company’s European expansion from its London office. Gottfried will remain on ServiceChannel’s board of directors.

“Steven and Serge have had enormous positive impact on the facilities maintenance and commercial contractor industries over the past 25 years,” stated Tom Bonnel, Board Member at the Professional Retail Store Maintenance (PRSM) Association. “The foundation they built at ServiceChannel has enabled a more efficient “way of life” for leading facilities managers and contractors, helping to optimize millions of transactions and billions of dollars of spend.”

“The industry has gained a tremendous amount from Serge’s and Steven’s vision and innovation,” stated ServiceChannel CEO, Tom Buiocchi. “We look forward to working closely with them to extend the innovation they started with ServiceChannel, and to help facilities managers and contractors transition to an increasingly data-driven and automated approach.”

“We are as excited and passionate about the industry as ever,” commented Steven Gottfried. “ServiceChannel is in terrific shape and we intend to help it evolve and expand its solution footprint in the marketplace with complementary applications and new avenues of innovation.”

About ServiceChannel

ServiceChannel provides facilities managers with a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors across their enterprise. By delivering unprecedented transparency and data-driven analytics of service quality, across all trades, locations and contractors, facilities managers drive significant brand equity and ROI for their organizations without outsourcing or investing in new infrastructure. The world’s leading global brands use ServiceChannel solutions daily to help optimize millions of transactions and billions of dollars of spend annually. Learn more:

Media Contact

Jill Rosenthal
InkHouse for ServiceChannel

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