Make Smarter Capital Planning Decisions with Validated Asset Data

Keep track of assets with help from your providers

By accurately tracking your physical assets at every location, you can reduce downtime and costs, and make smarter capital planning decisions. With the Asset Validation tool, you can regularly verify the quality of your asset data across all your locations — and now your providers can help, too.

Now available

New features!  Asset Validation: Track your assets at every location with help from your providers, so you can reduce downtime and costs, and plan your capital investments.

How it works

Your physical assets are continually changing: installing new units, retiring old or failed ones, and moving equipment between locations. This makes it hard to keep track of asset conditions and maintenance costs.

Asset Validation from ServiceChannel verifies that you’re tracking all your assets in the field, so you can keep accurate records of maintenance costs and TCO. Now you can justify making proactive investments with confidence in your asset data.

Use the new Asset Validation tool to:

• Track your assets accurately: capture the service history, condition, and cost insights you need for capital planning based on total cost of ownership (TCO).
• Get help from your providers: To scale your reach, providers can validate a single asset during regular service or validate multiple assets in one visit. They can add any missing assets and update attributes right in the ServiceChannel Provider app.
• Reduce your downtime: Make the most of preventive maintenance, and when repairs are needed, give providers the asset information before they arrive onsite.
• Justify your investments: Proactively replace assets at the end of their useful life to reduce downtime, revenue loss, and unnecessary expenses.

To learn more about how to build an enterprise asset management program, check out our eBook: Ready, Set, Go – Three Phases of Enterprise Asset Management.

If you need help with an asset audit and tagging program, we can connect you with our trusted partners like Data Fleet.

Frequently Asked Questions

Why is it important to validate asset data?

Validating your asset data helps you realize the full potential of asset management. With accurate and complete data, you can confidently make proactive asset and capital planning decisions.

Installed assets are continually changing, with new assets being added, outdated assets being retired, and assets moving from one location to another. Regularly validating your asset data ensures you record the complete service history and avoids the cost of repeated asset audits.

Asset Validation streamlines the workflow of validating the data in your asset register within the ServiceChannel Platform.

What are the different ways to validate assets?

There are two primary workflows for validating assets in the field that are built into ServiceChannel mobile apps.

1) Asset work order validation

• Providers can validate a single asset that is linked to their assigned work order during a regular service visit.
• They are asked to confirm which asset they serviced before checking out of the work order. If the wrong asset is linked, then they can update the work order.
• This way, you can ensure you’re accurately tracking service costs for each asset to calculate the accurate total cost of ownership (TCO).

2) Asset register validation

• You can empower providers to help manage your asset register by validating multiple asset in one visit.
• This avoids the need for you to repeatedly conduct costly asset audits to preserve the accuracy of your asset register.
• Providers receive a planned maintenance (PM) work order with all the assets linked that they need to validate onsite.
• During validation, they can update, move, and create new asset records.

Do my assets need to be tagged to validate them?

While asset tags are not required, they simplify asset management and validation by increasing efficiency and accuracy.

Who can perform asset validation?

Both internal technicians and external providers can perform asset validation in the ServiceChannel Provider app, once permissions are granted.

Any employee with a ServiceChannel account can also do asset validation in the ServiceChannel Mobile app, once permissions are granted.