Jennifer leads content strategy that turns complex facilities management topics — ranging from technology and operations to sustainability — into clear, actionable insights for industry leaders. With nearly 20 years of experience in journalism, content creation, and B2B marketing, she brings sharp editorial judgment and a systems mindset to every project. Her background spans editorial roles in consumer and trade media, as well as strategic marketing writing and end-to-end content production for multi-channel campaigns. She holds a BA in Journalism from San Francisco State University.
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In this Q&A, we explain Not-to-Exceed (NTE) limits, their importance, and how ServiceChannel’s unique approach to setting NTEs enhances work order efficiency and strengthens client-provider relationships through data-driven, problem-specific NTE adjustments.
Explore the transformative power of connected ecosystems and remote monitoring in facilities management. These technologies provide real-time insights, optimize operations, reduce costs, and ensure compliance. Discover how they drive efficiency and support sustainability across various industries, from retail chains to manufacturing plants.
Discover how a skilled partner optimizes asset performance, minimizes downtime, and supports a smooth, patient-centered environment that enhances satisfaction and keeps operations running seamlessly.
Data-driven insights give you the power to optimize expenses, allocate resources, mitigate risks, and align budget plans with your organization’s broader strategic goals. Learn how you can use insights for maximum Q4 budget planning impact.
Discover how top-notch facilities management transforms fitness centers into member magnets. From automation to specialized care, learn how operational efficiency boosts satisfaction, loyalty, and profits. Dive into real-world examples and data-driven strategies that keep gyms running smoothly and members coming back.
Integrating your IT ticketing systems with the right FM partner can streamline operations, reduce downtime, and enhance efficiency. Learn the top five benefits of this approach and how it can save costs, improve workflow, and boost satisfaction without disrupting your existing processes.
Learn how data-driven asset management can boost customer loyalty and reduce total cost of ownership in restaurant operations. Discover key strategies to maintain equipment, prevent costly breakdowns, and streamline operations for a consistent, high-quality customer experience.
In this final customer success series interview, we learn how the combination of bespoke service, innovative best practices, and swift crisis management exemplifies our support team’s commitment to setting industry standards in customer care and facility services.
Brittany West’s 19-year career at ServiceChannel has seen her evolve from a customer support guru to a master of analytics, playing a pivotal role in the company’s success with her steadfast dedication and innovative approach.
Navigating the evolving landscape of sustainability and refrigeration regulations can be challenging. This blog post demystifies these complex rules and offers practical steps to ensure compliance. Discover how to turn regulatory challenges into opportunities for growth and innovation in your business.
The green building boom is here, but are skilled trades ready? Discover how construction tech is bridging the gap and why investing in green skills is key to a sustainable future.
In her 20-year tenure, Kathy West has been pivotal to ServiceChannel, blending industry acumen with a passion that’s fueled our evolution, embodying the spirit of innovation and personal touch that defines our success.
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