All New, Fully-supported Integration   

ServiceChannel made this change so the significant efficiency and cost-saving benefits of API access would be available to providers of all sizes, not just the largest. The new pricing model includes an introductory version, so even if you are just getting started or have just a few annual work orders with an important ServiceChannel customer, you can benefit from this integration. 

You now have a tested, affordable, and scalable way to manage ServiceChannel work orders right from BuildOps, which can cut your work order administrative costs in half. It also makes your business a more attractive option for other ServiceChannel customers.  
With this new pricing model, you get: 
• Lower barrier to entry: Regardless of your current work order volume, you can easily get set up to manage work orders with your ServiceChannel customers right from BuildOps. 
• High-quality, supported integration: ServiceChannel and BuildOps are on hand to ensure all required APIs are properly configured, enabling seamless data flow and a streamlined experience. 
• Access for lower-volume providers: Even if you’re a smaller company, just getting started with a ServiceChannel customer, or managing just a few ServiceChannel work orders each year, you can get set up to manage up to 250 work orders right from BuildOps for a one-time $500 set-up fee and no additional fees. 
• Accelerated path to growth: Many facilities customers place a high value on engaging providers already integrated and experienced with ServiceChannel. This new model enables you to be at the forefront — start at a lower tier and move up as you grow. 

• With API access through BuildOps, you can streamline workflows between BuildOps and ServiceChannel, essentially managing your ServiceChannel customer work orders right from BuildOps. 
• This eliminates the need to move back and forth between systems, significantly reduces manual work (no double data entry), improves data flow, reduces data entry errors, and gives your customers “real-time” updates. 
• Your API integration will receive premium support from both BuildOps and ServiceChannel to ensure all required APIs are properly configured. 

Your initial tier is based on your volume of ServiceChannel work orders over the 12 months prior to submitting your application. BuildOps will confirm this number when acknowledging your application. 

The setup fee depends on your tier. The introductory version has a one-time $500 setup fee and no ongoing API fee. Paid tiers have no setup fee. 

From start to go-live is typically a few days to a few weeks. 

• The ServiceChannel Professional Services team will reach out to you via email to initiate the set-up and schedule a kickoff call. 
• The team will be available during setup to answer questions and help with troubleshooting. Or you can opt for a more structured approach with pre-scheduled check-ins for guidance and support. 
• After go-live, the team will work with you to confirm functionality and help resolve any issues. 

Yes, providers in all tiers receive the same level of premium support. 

Yes, you will contract directly with ServiceChannel for API access, whether freemium or paid. 

At the introductory level, your contract remains in place until you surpass the 250-work order volume. At the paid level, your contract is for 3 years. 

When your ServiceChannel work order volume exceeds 250 during the applicable 12-month period, ServiceChannel will contact you about moving to the appropriate paid tier.

Your account will be reviewed annually. If your work order volume has increased, ServiceChannel will reach out to notify you of your new payment tier. 

After you contact your BuildOps representative, a ServiceChannel specialist will confirm your tier, guide you through the contracting process and any applicable payment, and initiate your setup.