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Provider Support: Contact us

We’re here to help with support for Providers serving North America (US, Canada and Mexico)

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ServiceChannel

24/7 Provider Hotline, 800/803-5822

Questions about using the platform or training.
Email: ContractorSupport@ServiceChannel.com

Submit a support ticket (sign in required)
Provider Support

Provider Knowledge base
ServiceChannel University
ServiceChannel University Directory – Coming soon

IVR hotline
Use only for Check-in/out of work orders when Provider mobile app is not connected.
Call 24/7: 516/500-7776

Integration Services
About integration services
Contact an integration specialist
Developer portal
Integration resource hub (Login required)



Exclusively for providers serving ServiceChannel Managed customers

ServiceChannel Managed Support
Routine updates, quote approvals, and questions about your ServiceChanel Managed work orders.
Call: 516/726-1225
Email: SCMsupport@ServiceChannel.zendesk.com

Preventative Maintenance
Questions about Preventative Mainteneance and opportunities.
StrategicSourcing@ServiceChannel.com

Feedback
Your collaboration is important.
Email: SCMProviderDevelopment@ServiceChannel.com

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Tell us about your challenges and we’ll help you craft the right solution so you can you hit your goals.