Podcast

Unconventional, Community-Centered Brand Building

With Wing Lam, Co-Founder and Owner of Wahoo’s Fish Taco

Wing describes his own genuine, unique, and effective way of standing out while building his brand.

Winning Over the New Discerning Consumer

With Myriah Kingen, Director of Facilities Management at Tractor Supply Co.

Myriah explains the critical role of collaboration, innovation, and adaptation in overcoming industry challenges. She emphasizes the value of integration and partnership, as well as understanding the well-educated consumer of the future.

The Shifting Supply & Demand of Physical Space

With Tom McGee, President and CEO of ICSC

Tom discusses the retail industry’s adaptability to changes like the rise of e-commerce, but notes that a major challenge is the lack of supply to meet the demand for retail space.

Retail’s Online and Offline Convergence

With Anjee Solanki, Head of US Retail at Colliers

Anjee shares insights from Colliers’ consumer studies, and highlights the importance of integrating online and offline shopping experiences in order to cater to modern consumer preferences.

The Restaurant of the Future

With Wade Allen, EVP of Strategic Growth at Costa Vida

Wade discusses the importance of seamless integration between physical and digital experiences. He describes a future where tech enhances operational efficiency, while preserving the people-first nature of hospitality.

25 Tips for Facilities Transformation

This year, ServiceChannel commemorates its 25th anniversary. To celebrate, we’ve put together 25 of the most interesting tips for facilities transformation from some of our guests over the past three seasons.

The Jobs AI Won’t Displace

With Frankie Costa, CEO of Helios Service Partners

Frankie dives into the shifting landscape of the trades; from business transformation to talent management to new technology. He also shares how promoting trades as an important employment opportunity can have a massive impact.

A Spotlight on the Power of Trades

With Jackie Aubel, host of “Toolbox for the Trades” podcast

Jackie discusses the often-overlooked value of contractors, as well as the PR challenges facing the facilities industry. It’s critical to emphasize the importance of trades, and to attract talent with not only wages, but top-notch company culture.

Top Service Innovations in Hospitality

With Caitlin Wischermann Ornitz, VP Strategy at Champagne Hospitality

Caitlin describes how the hospitality industry can innovate for the guest of the future. Her insight on building true connections between locations, guests, and locals contains wisdom for leaders in all consumer-facing industries.