Platform Software
Work Orders
Automate your work orders to keep everything running smoothly
Put your work orders on autopilot
With ServiceChannel Work Orders, you can see every detail and gain full control. Customize workflows and set clearly defined checkpoints for spend and compliance, with visibility for your whole team.
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Solve problems faster, without waste
In a hurry? Automatically dispatch emergencies to the top-ranked provider. Willing to wait for lower cost? Try out interactive troubleshooting, or route for approvals to the right people.
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Keep your spend in check
Block expensive work until proposals are approved, stop invoices until the work is completed, and validate invoices for the right rates and hours.
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Get everyone on the same page
With all internal and external work orders in one app, your staff knows when providers will arrive, and providers see issue and asset details to get the work done quickly.
Highlights
- Help location staff solve problems with troubleshooting steps
- Configure workflows and assignments to meet your specific needs
- Reduce spend with Not -To-Exceed (NTE) limits
- Increase accountability with validated invoices
- Automate your processes for approvals and landlord responsibilities
- Get proposal approval recommendations based on past decisions
See how Curo Financial automates work orders
ServiceChannel does all the heavy lifting for you – just place a work order and the rest is practically automatic.
Joel Elsea Director of Facilities, Curo Financial
Features
The Work Order module helps you minimize the time you spend putting out fires by automating as much of the process as possible, and by keeping everyone informed.
Work Order Details
Keep everyone informed so that nothing slips through the cracks
- See attachments and notes, check provider activity, review spend, and more
- Ensure location staff know when to expect providers
- Give providers the issue and asset details needed to get the job done
- Assign, rank, and reroute work orders to providers based on customizable conditions
- Keep work orders organized with labels to analyze spending trends for emergency situations, special projects, and other classifications meaningful to your operations.
Location Experience
Empower location staff and providers to keep things running smoothly onsite
- Location staff can create work orders, place service requests and track status using the mobile app
- Providers can check-in, view issue details, access the site and track their work with the Provider App
- Allow providers to generate work orders while onsite for pre- approved types of work, such as landscaping and snow removal
Proposal Automation
Spend less time reviewing routine expenditures and avoid overpaying for work
- Get automated proposal recommendations to approve or reject backed by data and practices from your industry peers.
- Compare the price to similar proposals with context on provider performance so you can quickly and confidently make decisions
- Automatically send invoice information directly to payroll and ERP systems
Automation and NTEs
Automate processes to save time and money
- Set not-to-exceed cost controls to ensure work order costs stay within budget
- Automate processes by setting up business rules that increase call avoidance
- Automate dispatch for both repair and planned maintenance
Validation
Ensure inconsistencies are flagged for further review
- Avoid overspending with automatic invoice flagging for mismatches
- Validate a provider’s time onsite with real-time GPS
- Set rules to automatically approve invoices without identified errors
Map View
Quickly see which regions and locations require your attention
- See which locations and regions have high work order volumes, prioritization, and emergency work orders on an interactive map
- Overlay weather events and alerts in proximity to your locations so you’re prepared for major disruptions
- Proactively protect your assets from weather events with batch work order creation directly from Map View
Preventive Maintenance
Extend asset lifespan while minimizing downtime
- Schedule compliance-related maintenance tasks automatically to help your facility meet safety and regulatory requirements
- Automatically create work requests and dispatch maintenance teams based on your set preventive maintenance schedules
- Monitor and log historical data for all assets and use these records to help your maintenance managers with regular upkeep and planning upcoming tasks
- Schedule site audits for facilities and operations teams to quickly assess your brand conditions, and to create work orders on the spot to resolve any gaps
SEE ALSO
ServiceChannel Mobile App
With the ServiceChannel App, you’re never more than a tap away from your work orders. Onsite or on the road, make every minute of your day productive and ensure issues are resolved promptly.
Let’s get started
Want to learn more about automating your work orders?
Tell us about your challenges with work order management, and we’ll help you build a strategy to achieve your goals.
Book a Demo