SERVICECHANNEL PLATFORM
ServiceChannel Mobile
Run your facilities from your phone – work orders, assets, and approvals on iOS or Android
Everything you need to keep facilities running from your phone
With the ServiceChannel App, your locations and work orders are always one tap away. Onsite, on the road, or between meetings – see every issue, every approval, and every asset in real time.
-
Take care of every location from anywhere
Location staff and corporate teams handle every facilities task on the go, including asset lookups, work order updates, proposal reviews, and invoice approvals.
-
Help is just a tap away for location staff
Anyone can request service in their own words – no training required – and ServiceChannel AI helps you dispatch the right provider, prepared.
-
Track assets onsite to reduce cost of ownership
Scan an asset or snap a photo to update your registry, so the next service call starts with accurate data, not guesswork.
Take a tour
Highlights
- Report issues quickly to speed time to resolution
- Creating a work order is as simple as scanning the QR code on an asset tag
- Eliminate unnecessary work orders through guided troubleshooting
- See all upcoming provider visits at a specific location
- Approve proposals and invoices to keep work moving forward
- Stay in the loop with configurable push notifications
- Scan asset tags to identify asset warranties before you create a work order
- Available in 18+ languages for global rollouts
See how Sam’s Club tracks assets in the field
I’m on ServiceChannel every few minutes, and can check on any specific work order or any specific asset, right from my fingertips.
RJ Zanes Senior Director of Facilities Maintenance, Sam's Club
Features
ServiceChannel Mobile puts assets, work orders, proposals, and invoices a tap away – plus faster resolutions with embedded ServiceChannel AI.
Location operations
Empower onsite teams to create and update work orders, troubleshoot issues, and provide real-time feedback
- Guide your location staff through troubleshooting steps
- Add photos and videos to work orders to drive faster resolution
- Alert staff when providers check in and out
- Enable staff to give feedback on providers
- Approve proposals and invoices on the go, including multi-level invoice approvals routed to your phone
Work orders & proposals
Spot issues early, create work orders at the tap of a button, and review proposals to keep work flowing smoothly
- Get up to speed quickly with AI summaries of what’s happened and what’s next for every work order
- Catch wrong trades and likely proposals with work order anomalies before dispatch and delays
- Location staff describe the problem in their own words – or upload a photo – and ServiceChannel AI scopes the work order with the right trade, problem, and priority pre-filled
- Review status, make updates, and add notes to work orders
- Filter by priority, status, provider, category, trade, location note, time period, amount, line item, district, or assignee
- Show up to three saved filters on your custom homepage
Assets
Manage your assets in the field to keep data current
- Create work orders instantly by scanning asset tags
- View, create, and edit asset records
- You or your providers can update your asset data with Asset Validation
- Surface asset warranties at scan time so warranty work goes to the warranty provider
Site Audits
Quickly conduct store inspections to keep standards high
- Add scores, notes, and photos to document conditions against your brand standards
- Convert audit findings into work orders with one tap
- Access completed audits with all scores, comments, and attachments visible
- Build audits from predefined templates organized by Area > Checklist > Item
- Email audit reports directly from the app
Notifications and alerts
Configurable push notifications keep teams on top of every work order
- Work order assignments and status changes
- Contractor check-in / check-out alerts
- Site access scheduled visit reminders
- Work order notes posted by providers or location staff
- Configure notification types per role in the Alerts module
SEE ALSO
Work orders and invoices
Work order automation helps you minimize the time you spend putting out fires by automating as much of the process as possible, and by keeping everyone informed.
Let’s get started
Ready to run facilities from your phone?
Tell us about your challenges and we’ll help you design a strategy to achieve your goals.
Book a Demo