SERVICECHANNEL PLATFORM

Assets

Track, manage, and optimize asset performance to reduce downtime and total cost of ownership

Turn asset data into smarter decisions

Get real-time visibility into asset condition, maintenance history, and spend — all in one place. The Assets module connects your equipment, providers, and work orders so you can make smarter repair, replacement, and capital planning decisions.

Reduce downtime and maintenance costs

Track asset data across your portfolio to reduce unnecessary spend and avoid costly downtime.
Make smarter repair vs. replace decisions

Compare maintenance costs, downtime, age, and performance trends to determine when repair is still worth it – and when replacement is the better investment.
Max out your warranties

Automatically route work covered under warranty to the right provider, so you never miss out on free fixes.

Highlights

Capture asset data instantly with AI asset recognition
Track each asset’s service history and total cost of ownership
Record all repairs, preventive maintenance, parts, and costs for every asset
Automate preventive maintenance by asset type and service requirements
Compare repair costs vs. replacement value using real asset performance data
Route warranty-covered work to approved providers automatically
Trigger work orders from remote monitoring alerts and condition-based signals
Connect your asset data source of truth across your IT systems
Use data to support capital planning decisions and justify investments

See how Sam’s Club reduces costs and downtime

I can check on any specific key data point that I need to at any point in time… Any work order, or any one asset, right from my fingertips.

RJ Zanes Senior Director of Facilities Maintenance at Sam’s Club

Check out the full story

Features

The ServiceChannel Assets module makes it easy to get a real-time handle on your assets. It automates the capture of required information when installing, servicing, and replacing capital assets.

Capture data with AI

Create and identify assets quickly and accurately in the field

Snap a photo to capture make, model, and serial number using AI asset recognition
Auto-fill asset fields and let the user confirm values before saving
Reduce manual entry, typing errors, and dependency on physical tags
Attach the right asset to the work order easily so providers arrive prepared and finish the job sooner
User permissions control access to asset creation, while actions are tracked for analytics and reporting

Manage records

Create a complete, accurate system of record for every asset across your portfolio

Track make, model, serial number, install date, warranty details, and custom attributes
Attach photos, documentation, and asset-specific notes
Import assets in bulk for onboarding or portfolio updates
Standardize required data fields to improve record quality across brands and regions
Preserve a complete record of repairs, preventive maintenance, inspections, and changes

Leverage providers

Keep records current without adding internal overhead

Enable providers to create, edit, update, and validate asset records while onsite in the ServiceChannel Provider app
Allow providers to upload asset data they captured in bulk
Control access so only authorized users can create or edit records
Providers improve data quality by updating asset records during service visits
Stay compliant by requiring providers to create and update refrigerant leak records

Record service history

Turn every work order into actionable asset intelligence

Link assets directly to work orders during creation and dispatch
Request that technicians validate the correct asset is being serviced onsite
Give your providers accurate asset context in the field
Tie work performed back to the asset record for stronger reporting and analysis
Maintain a living asset history that evolves with every service event

Measure performance

Understand what each asset is costing you, and why

See a complete maintenance and repair history for every asset
Track spend by asset, provider, location, district, region, and category
Monitor downtime, repeat repairs, and reliability trends
Set alerts when costs exceed your desired threshold
Analyze which suppliers, models, and asset types perform best over time
Prioritize capital investments using real operational and financial data

Optimize maintenance

Extend asset life while reducing unnecessary costs

Automate preventive maintenance by asset type, on a service schedule
Compare repair costs against replacement value using actual spend data
Identify assets nearing end of life based on age, performance, and maintenance history
Benchmark performance across suppliers, locations, districts, and regions
Track warranty coverage across your asset portfolio
Automatically route in-warranty work to the right provider

Asset compliance

Stay ahead of reporting requirements with regulatory compliance tools

Support asset-related compliance workflows across multiple jurisdictions
Cross-reference environmental and maintenance records across programs
Preserve documentation and service history for audits and internal reviews
Reduce leaks and emissions while staying compliant with Refrigerant Tracking

Integrated systems

Address asset issues before they result in downtime

Sync asset records with ERP and finance systems for more accurate accounting
Connect remote monitoring systems to trigger work orders automatically
Sync asset updates across platforms to reduce duplicate work and data gaps
Detect issues earlier with condition-based alerts and monitoring signals
Support faster response and fewer catastrophic failures with proactive workflows

FAQs

Frequently Asked Questions about Assets

Can’t find an answer to your question? Get in touch.

What is asset lifecycle management software?

Asset lifecycle management software is a type of asset management system that helps organizations track, maintain, and optimize physical assets from installation through retirement. This asset tracking software centralizes data such as maintenance history, performance, and costs, giving facilities and operations teams real-time visibility into asset health. By replacing manual tools like spreadsheets with a platform system of record, asset lifecycle management software improves uptime, extends equipment lifespan, and enables more informed capital planning and maintenance decisions.

How does ServiceChannel track total cost of ownership?

ServiceChannel helps organizations track total cost of ownership (TCO) by connecting every work order, invoice, and maintenance activity directly to each asset. This provides a complete view of asset-related costs across the entire lifecycle, including repairs, preventive maintenance, and downtime. With built-in asset tracking and reporting tools, teams can monitor spend in real time, set cost alerts, and analyze trends by asset, location, or provider. This level of visibility makes it easier to reduce costs and make smarter repair vs. replace decisions in facilities management.

Can I integrate asset data with my ERP or finance system?

Yes. ServiceChannel supports ERP integration and finance system integration, allowing asset data to sync automatically across platforms. This ensures your asset management system stays aligned with financial records for accurate accounting, audit readiness, and tax reporting. By integrating asset data with ERP systems, organizations can create a single source of truth that connects operations, procurement, and finance, improving efficiency and data accuracy across the business.

How do providers update asset records in the field?

Providers can update asset records using the ServiceChannel Provider app. By scanning asset tags or barcodes onsite, technicians can create, edit, and validate asset details directly from the field. This mobile-first approach to asset tracking and field service management ensures accurate, up-to-date records without manual data entry. It also improves data quality, speeds up service workflows, and enhances visibility into asset performance across locations.

Do I need to tag my assets to get started?

While it isn’t required, we recommend asset tagging for a number of reasons:

Improve asset register accuracy: Tagging allows for quick, accurate inventory counts, replacing time-consuming manual processes, and reducing errors.
Audit and manage compliance with accuracy: Tags ensure data accuracy and consistency, which is vital for financial reporting, audits, and meeting regulatory requirements. 
Make informed decisions: With detailed data on asset location, usage, and maintenance history, you can make better, data-driven decisions about procurement, repairs, and replacements. 
Extend asset lifecycles: Track maintenance and breakdown history to implement effective preventive maintenance schedules.

Ultimately, asset tags make it easier to operationalize your asset management strategy at scale. 

ServiceChannel Mobile App

With the ServiceChannel App, you’re never more than a tap away from your work orders. Onsite or on the road, make every minute of your day productive and ensure issues are resolved promptly.

Learn More

Let’s get started

Want to get more from your asset data?

Tell us about your challenges with asset management, and we’ll help you build a strategy to achieve your goals.
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