New Releases
New features to run your business and help you grow.
ServiceChannel
March 2023
New List of Reasons for Rescheduling
A new list of specific reasons for rescheduling a work order makes it easier for you to let your customers know why you are rescheduling, saving time for everyone.
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Automate Work Order Assignment by Technicians’ Shifts
Get the right technicians assigned to the right work orders automatically based on trade, location, and now by the shifts your technicians’ work.
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February 2023
Performance scores update
New scores for Price and Engagement and a new overall score highlight your great service. Now you can see all your scores right from your provider homepage.
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October 2022
Take charge from your new ServiceChannel homepage.
Get everything you need at your fingertips to run your business—right when you log in.
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Performance scores update
New scores for Price and Engagement and a new overall score highlight your great service. Now you can see all your scores right from your provider homepage.
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Respond to questions from potential new customers in a new online chat.
Customers who discover you in ServiceChannel provider search can text you questions to help make their decision. Now these questions also appear in a new online chat feature in your message center. You’ll see on your provider homepage that you have a new message.
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Fast, easy way to assign resolution and root cause codes
Entering the right codes at the close of a work order to identify the cause of the problem and how you solved it helps you and your customers spot patterns and predict and prevent problems before they happen. Now you can easily choose from a subset of codes that apply to a specific type of asset.
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