New Releases

July 2023
New Contractor Scorecard 2.0
In the all-new Contractor Scorecard you and your customers will have near real-time information at your fingertips on your scores and how you’re doing on the specific factors contributing to your scores. See how you’re doing overall, and for individual customers.
Get Details

Provider comparison in ServiceChannel Provider Search
Customers will be able to compare up to 5 providers, including their current and potential new providers, side by side. Make sure your profile is complete and up-to-date.
Get Details

Updates to help you get paid faster
Customers will have new ways to upload pre-negotiated rates and markups and automate the validation of your invoices.
Get Details

Help your customers with asset management
Customers will be able to grant you permission to upload assets to the system and correct wrong asset information.
Get Details

March 2023
New List of Reasons for Rescheduling
A new list of specific reasons for rescheduling a work order makes it easier for you to let your customers know why you are rescheduling, saving time for everyone. 
Get Details

Automate Work Order Assignment by Technicians’ Shifts  
Get the right technicians assigned to the right work orders automatically based on trade, location, and now by the shifts your technicians’ work.  
Get Details

February 2023
Performance scores update
New scores for Price and Engagement and a new overall score highlight your great service. Now you can see all your scores right from your provider homepage.
Get Details

October 2022
Take charge from your new ServiceChannel homepage.
Get everything you need at your fingertips to run your business—right when you log in.
Get Details

Performance scores update
New scores for Price and Engagement and a new overall score highlight your great service. Now you can see all your scores right from your provider homepage.
Get Details

Respond to questions from potential new customers in a new online chat.
Customers who discover you in ServiceChannel provider search can text you questions to help make their decision. Now these questions also appear in a new online chat feature in your message center. You’ll see on your provider homepage that you have a new message.
Get Details

Fast, easy way to assign resolution and root cause codes
Entering the right codes at the close of a work order to identify the cause of the problem and how you solved it helps you and your customers spot patterns and predict and prevent problems before they happen. Now you can easily choose from a subset of codes that apply to a specific type of asset.
Get Details