young waiter bringing food to a table of professional women gathered for lunch

for VPs and directors of operations

Happier customers, less downtime

Boost brand performance and increase revenue while relieving stress on your front line team.

Keep your operations on a roll

We understand that delivering the best customer experience — while protecting your margins — is integral to your company’s success, and we’re here to help you do just that.

Increase revenue

With less downtime, your customers will be more satisfied, and you’ll enjoy higher sales.
Improve performance

Minimize your team’s need to put out fires so they can surpass customer expectations.
Focus on customers

Your staff can surpass customer expectations rather than worry about facilities problems.

Veggie Grill restaurant interior with an array of wooden tables in front of the grill line

We now have the visibility we lacked before. We can make better decisions, impacting Veggie Grill positively from financial and time saving perspectives.

Alex Gama
Director of Operations, Veggie Grill

Tops Market

Gained visibility over what’s going on with operations in real-time, with a system of record easily accessed by corporate and store team members.

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Bloomin’ Brands

Achieved 56% reduction in average work order resolution time and 88% increase in first-time completion rate.

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Featured resource

How Retail Has Grown into a Hospitality Business

With Garrick Brown, Director of Advisory Services and Business Development at Lockehouse Retail Group

This episode features an interview with Garrick Brown, Director of Advisory Services and Business Development at Lockehouse Retail Group. Garrick is one of the United States’ leading retail real estate analysts. On this episode, Garrick discusses why he thinks the retail apocalypse is over, how retail has grown into a hospitality business, and why consumer expectations are higher than ever.

ServiceChannel

Podcast

Retail
Maintaining a Billion Dollar Asset Fleet

With RJ Zanes, Senior Director, Facilities Maintenance at Sam’s Club

Taking great care of an asset fleet is a direct way to drive customer loyalty. This episode features an interview with RJ Zanes, Senior Director of Facilities Maintenance at Sam’s Club. Prior to Sam’s Club, RJ held operations roles at JLL, Daifuku, JBT Aerotech. On this episode, RJ discusses maintaining a billion dollar asset fleet, how he drives accountability through quality assurance, and why his number one goal is providing member delight.